Tel Aviv

Customer Care
Job Description

As a Customer Care Expert, you will:

Provide care to our users through calls, chats and email
Get to know each user’s business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users’ experience is the best possible
Work with all other departments and product teams, and liaise with them about our users’ needs
Requirements
Fully proficient in French and fluent in English
At least 1-year of customer service experience (in any industry)
Located and eligible to work full-time in Israel
You hold yourself to high-performance standards and work to improve constantly
You are someone highly professional who loves helping others succeed, enjoys building personal relationships, and is curious to know what really drives users and their needs
Communication skills enable you to solve problems thoughtfully and effectively
Fast learner and adaptable
Tech-savvy and eager to explore new technologies
About the Team

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.

Please send your CV in English

These are the shifts we currently have available:

Sunday-Thursday (1:00pm-10:00pm) This role is Hybrid.

About Wix

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.