Technical Support Specialist

Job Title
Technical Support Specialist

Job Description

Job title:
Technical Support Specialist

Your role:

In this role you will support the Israeli install base by installations, upgrades, and product issues.

You will be part of the Israel Service Engineer support team for a complex enterprise system in the medical devices domain. The team is part of S&SD (Service and Solution Delivery) and responsible for product support in all levels, starting from the interface and up to the end user.

Responsibilities:

Responsible for on boarding customer-specific configurations, Integrations and business requirements for new and existing customers.
Responsible for on premise software upgrades for complex environments
Ensure successful ongoing operations with knowledge transfer to customers.
Utilize experience and knowledge of resolving complex problems.
Learn, implement and teach best practices for implementation and configuration of company products.
Develop software, tests and tools to ease integration in professional service field.
Produce and review product documentation and training materials to ensure content accuracy and supportability of company products.
Transfer customer specific knowledge and documentation to the support team post successful customer on boarding.

You're the right fit if:

Bachelor’s degree in software engineering/computer science
At least 3 years of experience within a similar role – mandatory
Work experience with VM, MS servers, network, storage, Oracle (Infrastructure and SQL)- mandatory
At least 3 years of experience with Windows based systems- mandatory
Excellent verbal and written communication skills with English fluency

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

Indicate if this role is an office/field/onsite role.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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