Supervisor, Field Service

Work Schedule

Other

Environmental Conditions

Laboratory Setting

Job Description

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

Role Description

Field Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.

Key Responsibilities:

People management

Performance management and development of assigned team

Internal team communication

Leading and facilitating regular team meetings

Regular coordination with the sales and service team

Efficient staff scheduling

Handle customer critical communication together with service manager

Escalation management

Participation in customer meetings

Ensure health and safety protocols are followed

Coordination of technical and non-technical training

Support of the regional service manager

installation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional experts

Take on field service activities typically 50% of normal working hours depending on the team size

Education

Bachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.

Experience

Minimum 3-5 years of experience in a related field.

Experience with TEM and/or SEM/SDB and/or XPS products is a plus

Experience with managing a team of Field Service Engineers is a plus

Knowledge, Skills, Abilities

Strong leadership and mentoring skills.

Experience in troubleshooting and repairing high-tech systems.

Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferred

Excellent communication skills in English and local languag

Highly organized and in control of administrative task

Excellent planning and organizational skill

Negotiation skills and commercial mindse

Challenges the status quo, seeks opportunities to improv

Understanding of standard and value-added service offering

Valid driving license (B)

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!