Supervisor, Field Service

Work ScheduleOtherEnvironmental ConditionsLaboratory SettingJob DescriptionWhen you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.Role DescriptionField Service Engineers provide technical support and assistance, ensuring the efficient performance of equipment and systems. You will work directly with customers to address their needs, ensuring customer satisfaction and product efficiency.Key Responsibilities:People managementPerformance management and development of assigned teamInternal team communicationLeading and facilitating regular team meetingsRegular coordination with the sales and service teamEfficient staff schedulingHandle customer critical communication together with service managerEscalation managementParticipation in customer meetingsEnsure health and safety protocols are followedCoordination of technical and non-technical trainingSupport of the regional service managerinstallation planning and preparation, working with Regional Installation Project Manager (RIPM) and regional expertsTake on field service activities typically 50% of normal working hours depending on the team sizeEducationBachelor’s degree or higher in mechatronics, electronics/engineering, or equivalent.ExperienceMinimum 3-5 years of experience in a related field.Experience with TEM and/or SEM/SDB and/or XPS products is a plusExperience with managing a team of Field Service Engineers is a plusKnowledge, Skills, AbilitiesStrong leadership and mentoring skills.Experience in troubleshooting and repairing high-tech systems.Technical competence corresponding to an engineer II level or higher, Electron Microscopy preferredExcellent communication skills in English and local languagHighly organized and in control of administrative taskExcellent planning and organizational skillNegotiation skills and commercial mindseChallenges the status quo, seeks opportunities to improvUnderstanding of standard and value-added service offeringValid driving license (B)BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!