Senior Associate - Digital Product Management (Temporary Position)

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Go above and beyond at a company that sets the standard for customer-first service.Technical Operation Engineer – Tier 2We are looking for a Technical Operations Engineer to join our team and to support our products.Responsibilities:Identifying operational problems by observing and studying the functionality and performance of the systemProviding technical assistance to customersIdentifying the root cause of the problems, find workarounds and define permanent solutionsCreate, prioritize, and monitor service calls and tasksEscalate critical issues to the appropriate internal channel, examining the issue, and finding a solution while ensuring a reasonable response timeReport issues and work closely with the technical team to resolve complex issues quickly and efficiently, as well as help prioritize fixes to ensure customer satisfactionClear communication with customers and other internal teams about issues affecting their serviceEffectively ensure that issues are resolvedWhat we look for:Technical orientationAnalytical, problem-solving, and decision-making skillsGood communication skills, both verbal and writtenStrong attention to detailsPassion for customer service and helping othersSQL knowledge – AdvantageHigh level English – Reading, writing, and speakingWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salariesBonus incentivesFlexible working model with hybrid, onsite or virtual arrangements depending on role and business needFree and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesOffer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.