Technical Support

About LiveU

LiveU is the leading provider of 3G/4G portable uplink solutions to the broadcast and web video markets. We are changing the way organizations utilize video by offering a new, exciting, and cost-effective way to transmit live video from anywhere. When you watch live television or live video online there is a good chance that the content is transmitted using LiveU technology. We work with TV networks, online video destinations, newspapers and magazines, leading blogs, sports organizations, production houses and more.

Location: Kfar Saba

Requirements:

• Excellent communication skills in - English – Must.

• Technical understanding and experience in Linux environment - advantage

• Experience in technical support Tier 1

• Experience in video – Advantage

• Experience in Online streaming (CDN) – Advantage

• Experience in telecommunication – Advantage

• Experience in dynamic, fast paced, hi-tech environment – Advantage

Basic requirements:

• Customer support Engineer.

• provide complete solutions to complicated technical service calls via telephone.

• Responsibility for customer support cases coming from both emails and phone calls.

• Gain and maintain full knowledge of the company's' products and flows.

• Support Sales on site as best advisor when needed.

Cognitive and Interpersonal Skills

• Strong technical and problem solving skills

• Strong communication skills and excellent team worker

• Service oriented approach

• Practical thinking

• Methodological

• Process monitoring and Control

• Organization and order, tying up loose ends