Dental Clinical Application Support

Description

This position is ideal for a Dental technician to join our Global Tier 3 Clinical Application Support team. This role involves analysis and troubleshoot dental scanning issues, supporting and train our customers on dental clinic approach and work with our internal teams in R&D, V&V, Operation and Marketing to improve our Dental interface with our customers.

Key Responsibilities

Working with a global Tier 3 support team in resolving clinical application issues related to dental scanning
Troubleshoot and analysis of customer-reported problems, document findings in ticketing systems
Escalate complex clinical cases with detailed RAW data and diagnostics to development team
Provide Root Cause Analysis (RCA) when required
Share feedback with R&D and suggest product improvements
Contribute to knowledge sharing and training for lower-tier support members
Provide Clinic application KPI reports

Skills, Knowledge & Expertise

A Junior Dentist or a Dental Technician
5 years of prior exposure to dental clinical workflows or technical troubleshooting is a plus.
Analytical mindset, basic PC knowledge (Windows OS), ability to troubleshoot and document findings.
Strong customer-facing and communication skills (English proficiency required).
Ability to work collaboratively with Tier 1, Tier 2 & Lab support teams and R&D.
Ability to work in a dynamic, fast-paced environment
Familiar to work CAD software (ExoCad) - Advantage

About Align Technology
Your growth and well-being:

At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:
Health and well-being programs to keep you thriving in both body and mind.
Employee-exclusive discounts on Invisalign products.
Learning opportunities through online learning resources and support for your individual development plans.
Inclusive, global workplace that fosters collaboration, recognition and belonging.
Country and/or role specific details will be shared with you by your recruiter during the interview process.

Discover Align:

We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.

Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.

We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time.

As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.

Eager to learn how we embrace our global differences and nurture employee well-being?
Explore Align's culture here!

Want to discover more about exocad and Cubicure? Click on their names for additional information.

Applicant Privacy Policy:

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Equal Opportunity Statement:

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.