Senior QA Engineer

ControlUp creates an autonomous workplace where the day runs itself.We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows.No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.The RoleWe’re looking for a a Senior QA Engineer that will help building the automation infrastructure, who will working side by side with the QA TL to determine the technology and strategy.How You’ll Spend Your DayEnsure that products meet quality standards and other reliability standardsWork collaboratively and proactively with the product, design, and development teams to create effective testing solutions, troubleshoot issues, and get bugs resolvedCreate tests that provide the team with quick and reliable feedback, including the implementation of automated tests using commercially available and internal tools as part of a fast-paced teamCollaborate cross-department to accomplish quality and company objectivesWork effectively in a fast-paced environment where overtime hours are expected to meet deadlinesHands-on ability to write automation and build test coverage through existing or new infrastructureWrite moderately complex code/scripts to test systems, implementing test harnesses and infrastructure as necessaryReview and investigate incoming bugs from the field to determine relevant route for resolutionAssist customer facing personnel in regards to known issues and their workaroundsYour Experience and Qualifications4+ years of professional experience with manual software testingExperience with Virtualization and end-user computing technologies (VMware, Citrix)Experience with IT systems (Domains, structure, permissions, etc) and computer networking principlesExperience with API testing (Postman)Experience with SaaS deployments in AWS/Azure - an advantageExperience with Azure - an advantageExperience with SQL DB and RT systems – an advantageExperience with automation testing tools and scripting language - an advantageFamiliarity with PostgreSQL and Kubernetes – an advantageFamiliarity with Splunk –an advantageExcellent verbal and written communication skills in EnglishGood communication and interpersonal skills with the ability to interact across the organization and with customers / customer facing teamsAbility to work proactively and effectively in a fast-paced, complex and dynamic environment, provide process improvement recommendations and increase operational efficiencies by using technology and innovation