Customer Service Representative

Job Description

We are an international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its English-speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order-to-cash cycle.

This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.

Responsibilities
Serve as the main point of contact for French-speaking customers, coordinating closely with sales and internal teams.
Manage customer orders end to end, from order entry through shipment and invoicing.
Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.
Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pricing, billing, and invoicing.
Support the sales team with account-related operational issues, including carrier incidents and delivery constraints.
Address customer complaints promptly, ensuring appropriate follow-up and escalation where required.
Maintain accurate customer and account records to ensure efficient billing and documentation.
Ensure adherence to internal processes, policies, and compliance requirements.
Required Experience
Degree-level education or equivalent professional experience.
At least 3 years’ experience in a customer service, customer operations, or sales support environment.
Fluent English is essential (written and spoken). Any additional European language is a plus.
Experience working with Microsoft Office, particularly Excel, and ERP systems (i.e. SAP Business One).
Familiarity with import/export documentation is a plus.
Previous exposure to the food and beverage industry is advantageous.
Key Qualifications
Strong customer focus.
High level of English
Communication skills.
Proactive and solution-oriented approach.
High attention to detail and accuracy.