Deposit Services Specialist

GENERAL SUMMARY: The Deposit Services Specialist supports daily deposit operations by ensuring accurate account servicing, transaction processing, and regulatory compliance. Responsibilities include resolving non-posted transactions, reviewing remote deposits, placing Regulation CC holds, processing interest payments, and reviewing consumer product exceptions and CIP documentation. This position also administers garnishments and levies, processes domestic collection items, prepares IOLTA reporting, and monitors inactive and dormant accounts, including escheatment activities. The role requires detail-oriented, organized, and commitment to providing exceptional support to branches and internal departments while maintaining compliance with bank policies and regulations. RESPONSIBILITIES AND DUTIES: Research and resolve non-posted transactions for checking, savings, safe deposit box, and loan accounts. Review remote deposit capture transactions Apply Regulation CC Holds as appropriate. Process CD and savings interest payments accurately and timely. Review consumer product exceptions and CIP documentation to ensure compliance with bank policies and regulations. Administer garnishments and levies in accordance with legal and regulatory requirements. Process domestic collection items and related account servicing requests. Prepare and maintain IOLTA reporting. Monitor and manage inactive and dormant accounts, including escheatment processing. Maintain accurate account records and support the integrity of deposit systems and processes. Provide operational support and guidance to branches and internal departments while delivering exceptional customer service. Ensure compliance with bank policies, procedures, and applicable regulatory requirements. Perform other related duties and special projects as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of Windows based programs preferred Ability to provide good customer service and telephone courtesy. Ability to demonstrate accuracy and efficiency in a fast-paced environment. Ability to work under pressure meeting critical deadlines and have multitasking abilities. EDUCATION AND EXPERIENCE: High School diploma or equivalent. Bank experience preferred. Balancing and Reconcilement experience preferred. PHYSICAL REQUIREMENTS: NOTE: The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. Department 2201-Operations Employment Type Full Time Location Pinnacle Support Center Workplace type Onsite Compensation Depends on Experience Monday through Friday 8-5 About Pinnacle Bank/Bank of Colorado We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products. We use application review steps designed to ensure mutual fit. Generic or automated submissions may not progress. We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other Full-Time benefits include: 8 paid holidays* 17 PTO days each year for the first five years of employment.* After five years, 22 PTO days each year.* After ten years, 27 PTO days each year.* Employees must also complete the 90-day introductory period prior to accruing PTO.* New employees will receive 16 hours of paid sick time upon their hire date.* Health, dental, prescription drug card, vision, and voluntary life insurance plans Health Savings Account with employer contributions Flexible medical and dependent care spending plans Parental Leave after one year of full-time employment 401K plan after 3 months and start of next quarter with employer contributions and profit sharing Free checking account and basic printed checks Free safe deposit box $50,000 group term life insurance Long term disability insurance Employee Assistance Program Educational Assistance *Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [EEO KNOW YOUR RIGHTS] and [PAY TRANSPARENCY STATEMENT].