Tier 3 Support R&D Engineer - BE

This is us

Kaltura’s (NYSE:KLTR) mission is to power any video experience for any organization – live, on-demand, or real-time. We not only want to make using video simpler, but we also want to better people’s lives through video. Founded in 2006, Kaltura is now a global leader in the video market with millions of people using our products daily to teach, learn, watch, connect, and collaborate. Among our customers, you’ll find more than 1000 global, well-known organizations.

15+ years since starting the company, we continue to foster a diverse and collaborative work environment where everyone gets a say. Our team is currently 700+ people, and we’re still growing. We have offices in New York, London, Singapore, and Tel Aviv, but our technology is all in the cloud.

Kaltura has a fast-paced environment where initiative is always encouraged. Together with our hybrid work model and flexible state of mind, you get the right conditions for creative juices to flow freely. Thanks to our long line of products, cultivation of rich collaborative culture and care for each Kalturian, you’ll never run out of room to grow and evolve.

If you don't meet 100% of the requirements below - that's okay, nobody's perfect! We believe in hiring people, not just a list of skills. We encourage you to apply if you think this is a role that would make you excited about coming to work every day.

Requirements:

The role:

You will provide advanced technical support to our business customers (B2B), enterprise companies, and top accounts who rely on Kaltura’s products for powering their media, events, and cloud solutions.

This is an exciting opportunity to join a dynamic and fun team, working in a fast-paced environment. As part of this role, you will collaborate closely with R&D, investigate complex issues escalated from Tier 2, and work hands-on with our cloud-based architecture and codebase.

The day-to-day:

Investigate and resolve complex customer issues escalated from Tier 2, ensuring minimal downtime and maximum customer satisfaction.
Collaborate with R&D teams on debugging, fixing, and improving Kaltura products and services.
Analyze logs, traces, and API calls to identify root causes and deliver effective solutions.
Work across backend systems (primarily PHP and Node.js), with occasional frontend or integration tasks.
Operate within AWS cloud environments, including scaling, monitoring, and troubleshooting services.
Provide technical guidance and knowledge sharing to Tier 2 and other internal teams.

Ideally, we’re looking for:

2+ years of experience in software engineering or advanced technical support roles.
Strong coding skills in PHP and Node.js (backend focus).
Solid understanding of AWS cloud services (EC2, S3, CloudFront, RDS, etc.).
Experience with debugging production issues in distributed systems.
Excellent problem-solving skills, communication, and customer orientation.

These would also be nice:

Familiarity with Kaltura products or other large-scale video/media platforms.
Experience working with REST APIs, microservices, and CI/CD pipelines.
Knowledge of frontend frameworks (React, Angular, or similar) to troubleshoot full-stack issues.

The perks:

Hybrid, flexible work environment
Extended private health (including mental) insurance
Personal and professional development programs
Occasional Cross company long weekends