Job Responsibilities:
Comprehend the customer's issue and replicate it, conduct thorough analyses using internal systems and tools to identify root cause and implement solution
Deliver professional, high-level support for products, ensuring high customer satisfaction.
Responsible for daily interaction with customers through CRM system, ensuring prompt and accurate communication.
Learn and practice workflows and processes to gain independency and expertise
Work collaboratively with internal teams to optimize customer experience and ensure high quality and swift issue resolution
Collaborate closely with internal teams and Content Providers and providing clear frequent communication to our customers.

Minimum Qualifications:
Bachelor’s Degree or equivalent in relevant field (MLIS, Information Systems, Industrial Engineering)
0-1 years experience in Technical customer service
Fluency in English, written and spoken

Job Category Summary:

Responsible for supporting our valued customers through timely and effective responses to all customer inquiries.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.