Senior Technical Support Engineer/Solution Engineer

Senior Technical Support Engineer Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 4+ years of relevant work experience (Network/Security/SaaS Support) - Must. Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/ Python scripting - Must. Proven experience in technical support role, preferably in the cybersecurity industry. Excellent problem-solving and communication skills. Willingness to learn and adapt in a fast-paced environment. Strong understanding of network security skills and the ability to work independently and as part of a team. Commitment to innovation, integrity, and excellence. משרה נוספת - Technical Support Engineer Have at least 3 years of previous experience in technical support, Tier 1-2, role (preferably in a startup or similar high-paced environment) Experienced with writing SQL queries, Infrastructure & Application Monitoring Tools Excellent problem-solving skills and the ability to think critically and logically Strong communication and customer service skills, including the ability to explain technical concepts in a clear and concise manner Able to work well in a team and collaborate with other professionals to ensure high-quality of service Able to work well under pressure and handle multiple tasks at once. High proficiency in spoken and written English ****** Solution Engineer 3+ years in a client facing (US) and tech-focused role (e.g., Solution Engineer/Sales Engineer) in B2B cyber security products. Strong technical background (development, cyber, etc.). Experience in the AppSec field - significant benefit. Excellent English communication