General Manager - Ramada Resort by Wyndham Dead Sea (Jordanian Nationals only)

Ramada Resort by Wyndham Dead Sea is now seeking a General Manager to join our team in Jordan.

Job Summary

The role holder will contribute to the performance of the hotel by leading the business forward from the front by leading by example. This role needs to ensure that at all times that the key stakeholders (Wyndham Hotels and Resorts/Ownership/Team members/Guests) are all satisfied.

Must be able to drive yield, profitability and excellence in service standards.
Hold property leadership team accountable for project execution, and guide their individual and professional development.
Build strong rapport with property owners through proactive and on-going communication; as well as keep them informed of brand initiatives and guest experience.
KEY RESPONSIBILITIES
DEFINE AND DELIVER AGAINST THE HOTEL’S STRATEGIC PLAN
Define and deliver against the hotel’s strategic plan
Working closely with the Regional Office, the General Manager will define and execute against a detailed strategic and budget plan for the property. This will include setting performance targets, enforcing policies, processes and procedures as well as defining the infrastructure of the hotel, particularly critical in the opening phase.
The General Manager will create a positive identity and awareness of the hotel within the city, region and country, to help ‘Grow our Iconic Brands’.
Will build and keep an excellent relationship with owners and protecting the assets and act as an extension of the WH&R Management team. Will build a strong PR presence and relationship with Media, Trade shows etc.
Create and establish the property on defined target markets, business management and develop and fulfill the defined business plan at a hotel and company level.
QUALITY ASSURANCE, BRAND STANDARDS AND GUEST SATISFACTION
As the guardian and protector of the Wyndham brand, the General Manager will ensure that all activities are conducted within the brand standards of WH&R.
They will also take steps to set up and initiate guest satisfaction measurement tools like Trip Advisor, team member awareness and operating standards and SOP’s/LSOP’s in order to ensure the highest level of performance, compliance and guest satisfaction for the property in fitting with the high standards expected in a hotel of this type.
‘Leverage the strength of the World’s Largest Hotel Company’, to deliver results with the Wyndham Rewards loyalty program.
HUMAN RESOURCES
Ensure that the Hotel in conjunction with the HR Leader are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. i.e. WES, Success Matters, Probation reviews etc.
Ensure that the Hotel is 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged.
Review the LTO in the Hotel in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified.
Conduct regular coaching sessions with HOD’s to further develop both their technical and management skills.
Review the Wyndham Engagement Survey process for the hotel ensure that the follow up meetings are done, and the team members have timely feedback.
Conduct interviews for relevant roles as per the WH&R standard.
COMMUNICATION

As communication is key for any business meetings (or similar ones) need to happen in a regular manner:

Conducted documented 121’s with all direct reports
Share all relevant information with line manager in 121’s
Monthly HOD Meeting
Weekly Exec Com Meeting
Quarterly all Hotel Meeting
Monthly Business Review Meeting
Chair Monthly Credit Meetings
Owners Meetings
FINANCE
Review with the Finance Leader/HR Leader the payroll figures and challenge the HOD’s with regards to overspending and casual usage
Be accountable for the overall performance of the hotel and will be involved in all key decisions and expenditures
Manage the CAPEX/OPEX in alignment to the approved budget
Have ultimate responsible for the hotel Balance Sheet /P&L and will manage the relationships with the owner and Wyndham on an ongoing basis
Be responsible for preparing the annual budget for Wyndham and owner approval in conjunction with the relevant Exec Com
Be accountable for the overall success and performance of the hotel and the delivery of operational, brand led and financial goals whilst delivering exceptional guest service and quality
MANAGEMENT & LEADERSHIP
Train and develop direct reports and provide support when required through regular coaching and mentoring sessions
Ensure all direct reports have a PDP to achieve their goals
Ensure that effective communication flow is maintained at all times
Maintaining a business environment based on the Code of Conduct and Company Vision
Working with the hotel Exec Com to ensure the successful execution of the individual departmental plans as they fit within the overall business strategy.
Provide guidance, motivation and direction to all team members and act as the face and ambassador for the property in particular with respect to relationship management and development.
SKILLS & COMPETENCIES
Leadership
Communication
Integrity
Respect
Diplomacy
Team player
Strategic planning and decision making
Commercial acumen
Quality orientation and attention to detail
True hotelier
Analysis
Attention to detail
Accountability
Self-starter
EXPERIENCE, CERTIFICATION & EDUCATION
Bachelor’s Degree level educated, ideally within a hospitality management related or business administration discipline from an internationally recognized hospitality school or similar
and/or profound industry experience as General Manager as per below.
Broad international experience as a General Manager in branded international 4 and/or 5 star hotels - 3 years minimum
Previous international working experience ideally in regions like Europe, Middle East, Africa, or Asia is highly desirable
Knowledge of the Jordanian Market
Experience within the hospitality commercial function, such as sales, revenue management, marketing, managing a P&L statement
Significant experience of managing people including large, complex and multi-national teams as well as strong understanding of F&B.
A strong sense of commercial and financial acumen
The vacancy is open to Jordanian nationals.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Ramada Dead Sea Resort, Sweimeh , Dead Sea Road , 11180 Amman, Dead Sea, N/A N/A
Employment Status: Full-time

Employment Disclaimer

In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.