Tier 1 Support Agent

About The Position

Jifiti is a cutting-edge fintech company driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the company that owns IKEA. We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.

Jifiti’s Tier 1 Customer support team provides end-user support to our Global customers.

We are looking for a Tier 1 Support Engineer to join our global team of professionals, to assure our clients continue to receive exceptional service.

**This is a full time position that allows for flexible hours/ shifts and could be suitable for students.

Responsibilities
Act as the first point of contact with our Clients (B2B &B2C).
Initial triage of tickets between the various departments.
Solve tech tickets in PROD environments.
Requirements
Availability for a full time, shift-based position, including evening shifts.
Customer service experience.
Native-level English-Must.
Ability to work well in a team environment.
Excellent verbal, written, and analytical skills.
SQL knowledge – an advantage!