Tier 1 Support Agent

About The PositionJifiti is a cutting-edge fintech company driving the technology for leading banks and retailers worldwide. We’re growing quickly following an investment of over $20M by the company that owns IKEA. We need people like you – smart, energetic, and with a passion for getting great things done for some of the most iconic brands in the world.Jifiti’s Tier 1 Customer support team provides end-user support to our Global customers.We are looking for a Tier 1 Support Engineer to join our global team of professionals, to assure our clients continue to receive exceptional service.**This is a full time position that allows for flexible hours/ shifts and could be suitable for students.ResponsibilitiesAct as the first point of contact with our Clients (B2B &B2C).Initial triage of tickets between the various departments.Solve tech tickets in PROD environments.RequirementsAvailability for a full time, shift-based position, including evening shifts.Customer service experience.Native-level English-Must.Ability to work well in a team environment.Excellent verbal, written, and analytical skills.SQL knowledge – an advantage!