Audio Visual Events Coordinator

IMMEDIATE START OFFERED

*Astreya is the leading IT solutions provider to deliver technology-enabled services and fuel digital transformation to some of the most exciting companies on the planet. We are at the cusp of a new way of working with our delivery model that helps our clients be positively productive by matching exceptional people to on-site teams delivering world-class IT service. With engineers in over 30 countries and 70 cities around the world, we are a global company working with the world's most recognizable and innovative organizations.*

*What this Job Entails:*

The prime function is to provide Event, AV and VC technical support and be the main AV point of contact onsite.

The position involves a high degree of exposure, working sometimes with executives and directors, to provide the services listed above and requires a flexible approach to working schedules including early start and late finish and occasional weekend support.

*Event Support*
* Hands-on delivery of events either on-site or remotely supporting other locations.
* Operate event production equipment including but not limited to audio desk, lighting desk, vision mixer, editing suite, studios and PTZ cameras.
* Work with teams and stakeholders using ticketing or booking systems to coordinate events.
* Provide full event production support either on your own for smaller events or as part of a team for larger events
* Manage the day-to-day housekeeping and maintenance of AV spaces/systems.
* Work with clients/stakeholders who might not be technically minded in pre-production to explain the capabilities of the space and go over best practice to ensure the event is a success
* Provide feedback on possible enhancements and improvements to the space
* Manage client expectations on production issues
* Liaise across different levels within the immediate team, the client’s organization, and third-party vendors
* Escalate any operational issues to the appropriate level of support and make suggestions for improvements
* Produce event related and other types of reports as requested by the manager
* Serves as the primary contact for event coordination requiring AV beyond the general meeting setup
* Run AV events for corporate communications to employees, including pre-event practice runs with speakers, testing of audio, video equipment, etc
* Consults with internal stakeholders to understand requirements for meetings in rental spaces that do not have advanced AV setup.
* Serve as key contact for third party AV vendors at venue locations.
* Manage high profile, global events
* Ensure all equipment is operational prior to events, has been tested, and escalate when there are issues that could impact the event.
* Video/Audio encoding and editing skills.

*Video / Audio Conferencing*
* Video/Audio conference setup support
* Ensure all equipment is operational in advance of meeting/event and handover to host to be able to operate the call
* Manages equipment and software upgrades
* Commissioning and testing of all new and relocated video conference systems
* Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify, working with external vendors when necessary.

*AV Meeting Room Support*
* Ensure all multimedia/presentation rooms are maintained in good working order
* AV equipment set-up and support
* Presentation/multimedia meeting room support, including duration support
* Assist with support for multimedia broadcasting
* Quick response to emergency/ad-hoc requests

*Faults & Room Checks*
* Carry out regular preventative room checks, ensuring all equipment functions correctly in accordance with the room check procedure
* Ensure that all faults are reported in the correct way and in a timely manner
* Proactive maintenance/reporting to ensure all AV equipment is always of the highest standard and functioning correctly
* Providing support, including on-the-spot diagnosis and rectification of faults and problems as and when they occur, escalating using established procedures
* Carry out all power down/up when required, usually involving out-of-hours overtime commitments

*General Duties*
* Maintaining the cleanliness and presentability of all AV rooms, stores and equipment
* Mentor other members of the team, including freelancers
* Assist with the training of all technical team members
* Advise clients on best practice
* Provide regular feedback and service improvements recommendations
* Focus on service/operational issues for review

*Experience & Skills Required*
* Flexible approach to working schedules to include out of hours (early or late) and weekends
* Must have experience in managing events and webinars remotely via Google Meet/ Zoom / VMIX
* Working unsupervised
* Encoding of video and audio content.
* Media and web content integration (packaging). Knowledge of Windows Media, Apple Quicktime, .mp4 and Flash encoding formats.
* Operating various types of equipment such as camera controllers, audio mixing desks and lighting consoles
* Read and understand AV schematics
* Data gathering, reporting, metrics and administrative skills
* Liaising with clients and event planners on a daily basis - white glove customer service approach
* Event support experience
* Excellent customer service skills and experience
* Excellent communication skills
* AV / VC Systems experience in a Corporate environment
* Ability to read building schematics and installation diagrams in order to troubleshoot
* Understanding of TCP/IP networking
* Understanding of different audio and video protocols and codecs required
* Ability to draft and present technical reports in English
* Providing feedback for service improvements

Job Type: Full-time

Salary: 165,000.00₪ - 200,000.00₪ per year

Ability to commute/relocate:
* Tel Aviv-Jaffa, מחוז תל אביב: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* Are you able to work full time in Israel?
* This is a an onsite role, Sunday to Thursday

Experience:
* Audio Visual: 2 years (Required)

Language:
* English (Required)