General Manager

Mize is a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry and provide real financial value to our network of clients, including more than 130 international clients generating $12 Billion in sales annually. Our headquarters are in Tel Aviv, and we have offices in Argentina, Spain, the UK, the US, and India. Each team member is an all-around player that influences the product from the overall experience to the development, and you'll be no different.

The GM will be responsible for the successful management and leadership of the business unit. You will formulate and implement strategies, oversee daily operations, manage teams across functions, and drive the unit to meet its performance targets. This position requires a combination of strategic vision and hands-on management skills.

What you will do:

Develop and implement the business unit's strategic plan, aligning with the company’s overall goals.
Identify market opportunities and potential business risks, and make informed decisions to capitalize on growth.
Collaborate with C Level to align the business unit’s goals with the company’s roadmap.
Manage the unit’s P&L, ensuring the business meets or exceeds revenue and profitability targets.
Control costs and optimize resource allocation across the unit.
Ensure smooth day-to-day operations across departments including sales, marketing, finance, operations, and customer service.
Implement processes and systems that drive operational efficiency and customer satisfaction.
Oversee product or service delivery, ensuring high-quality standards.
Lead, manage, and motivate cross-functional teams within the business unit.
Set performance goals and regularly evaluate team members against objectives.
Collaborate with sales and marketing to develop strategies that drive market share, customer acquisition, and revenue growth.
Analyze market trends and customer needs to adjust product/service offerings.
Build and maintain relationships with key clients, partners, and stakeholders.
Ensure the unit consistently meets customer needs and delivers exceptional service.
Address customer escalations and oversee large or strategic accounts.
Work closely with customer success and professional services teams to enhance customer experience and satisfaction.
Identify new business opportunities and potential areas for innovation.
Oversee the development and launch of new products, services, or business initiatives within the unit.

Day-to-Day Activities:

Hold daily or weekly meetings with department heads (sales, marketing, CS, finance) to review performance metrics, ongoing projects, and any challenges.
Communicate key corporate updates and ensure alignment across teams.
Regularly monitor the unit’s financials, including daily sales figures, profit margins, and operational costs.
Track key performance indicators (KPIs) to ensure the unit is meeting targets.
Meet with key clients or stakeholders to discuss ongoing projects, new opportunities, or service improvements.
Build and nurture long-term relationships with high-value clients.
Address any critical issues that arise, such as operational bottlenecks, staffing concerns, or client escalations.
Make tactical decisions on resource allocation or adjust priorities based on current business needs.
Work on long-term strategic planning, such as market expansion, new service offerings, or product launches.
Analyze market trends and customer feedback to make data-driven decisions for future growth.
Meet with team leaders and managers to review performance, offer guidance, and resolve challenges.

Requirements:

Leadership and People Management: Ability to lead cross-functional teams, develop talent, and create a positive and performance-driven culture.
Financial Acumen: Strong knowledge of budgeting, financial forecasting, and managing a P&L.
Strategic Thinking: Ability to set a long-term vision and develop actionable strategies to achieve business growth.
Operational Expertise: Experience managing day-to-day operations with a focus on efficiency and process improvement.
Customer Focus: A deep understanding of customer needs and the ability to deliver products/services that meet or exceed expectations.
Communication and Negotiation: Strong communication skills for internal leadership and external client relationships.