Principal Service Engineer - Kusto

The Kusto team builds Microsoft’s big data interactive analytics service – Azure Data Explorer, that powers Microsoft big data analytics products and is used extensively to operate many other Microsoft services and products.

The Kusto product team is expanding as the Azure Data Explorer service gets more momentum and adoption globally. We are making the digital transformation happen for more and more businesses across the world.

Join the Kusto team and be part of empowering businesses all over the world to be more up to date, aware and efficient in a rapidly changing environment in ways that they could not imagine before.

We are looking for a strong, highly motivated Principal Service Engineer with strong technical skills, customer orientation, analytical background and exceptional cross-group and cross-geo collaboration skills. In this role you will work with large Microsoft partners and customers to realize big data analytics scenarios and support their efforts to digitally transform their business and operations.

Responsibilities

As a Principal SRE in Kusto your primary responsibilities will be:

Live Site Management – Almost all Microsoft come to rely on Azure Data Explorer (Kusto) for keeping their business running. This fuels a lot of passion in our team to keep the systems working at high availability and performance.

As a Senior Service Engineer, you will be part of a global team driving huge scale live sites 24X7 (with follow the Sun model) and is passionate to deliver the best service within Microsoft as well as to external customers

Customer Focus – Microsoft core value is Customer First. We in Kusto take pride in that and bring unwavering customer focus and support to help our customers utilize, embedded and build deep solutions on top of Kusto tailored to their needs.
Automation – As Kusto scale is huge and is expected to keep growing rapidly, we are committed to delivering automation and tooling to improve our live site management and adhere to scale without scale methodology.
Design - Evaluate and contribute to product, service design and architecture, help shape Site Reliability Engineering strategies, review specifications, design and improve upon core processes.
Observability - Identify system problems and recommend monitoring solutions & automation to improve processing efficiency and stability.
Continuous integration/deployment - Implement/maintain and operate the build and release pipelines allowing our developers to safely code/test and deploy our products in very large scale.
Provide engineering design across different workloads including incident & problem management, change management, security and compliance.
Community Building - Help us build and contribute to an exciting Azure Data explorer community.
Qualifications

Required Qualifications:

Bachelor's degree in computer science, Information Technology, or related field AND 7+ years technical experience in software engineering, network engineering, service engineering, or systems engineering

OR equivalent experience.

10+ years of scripting and programming experience, including any of the following: NET, PowerShell, Python, C#

Preferred qualifications

Deep understanding of cloud services
Knowledge of Kubernetes concepts and implementation in Azure (AKS) and/or in other cloud provider platforms.
Working knowledge of Database as well as Big Data systems is a plus
Understanding of BCDR
Understanding and working knowledge of CI\CD pipelines is a big plus
5+ years of troubleshooting experience in wide cloud-based systems
Out of the box, agile thinking to adapt to changing environment
Deep knowledge of system design & architecture, and running of complex, large scale online services
Working knowledge of Virtual Network and Private Endpoint concepts is plus
Ability to monitor and act on telemetry data and perform analyses to identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency, with minimal guidance.
Ability to work as part an On-Call rotation is a must
Ability to contribute to multiple projects/demands simultaneously.
Ability to work effectively with customers both internal and external to Microsoft is a must.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.