IT Support Engineer

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we’re already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As an IT Support Engineer, you’ll play a pivotal role in ensuring smooth technical operations and efficient support for Wix employees across the globe. You’ll work in a dynamic, multi-OS environment, managing IT systems, providing excellent support, and contributing to innovative IT projects. In your day-to-day, you will :

Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization

Provide professional and efficient IT support to Wix employees across different locations and time zones remotely

Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs

Manage the company’s IT environment, including infrastructure, computers, end-users, and permission management

Take part in projects that include testing and implementing new technologies, improving processes for smart/automated ones, and enhancing service with smart AI tools

Manage onboarding and offboarding processes for on-site and remote workers

Qualifications

An IT professional with 3+ years hands-on experience in IT Support or Administration

Experienced in a multi-OS environment (MacOS, Windows, and Linux)

Excellent diagnostic and problem-solving skills

Excellent communication and interpersonal skills

Experienced with Active Directory/Azure/GSuite environments

Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack – an advantage

Additional Information

We are Wix’s IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidents, SLM, CRM, etc.