Sales Engineer

When you join Trend, you become part of a unique and diverse global family and you get to work towards a world safe for exchanging digital information.

POSITION OVERVIEW:
The Sales Engineer (SE) will be the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close business by proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

RESPONSIBILITIES:

Provide solutions to complex technical issues in the pre-sales capacity.
Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro software products.
Channel feature requests to Product Management to enhance Trend Micro products with new features that address customer needs.
Participate in alliance projects including building vendor and customers relationships.
Participate in Trend Micro beta testing programs including internally testing products in alpha and beta phase.
Must be able to provide software/network troubleshooting on complex technical issues.
Maintain and expand working knowledge of current and beta (non-released) Trend Micro products.
Assist in development of the Knowledge Base.
Provide product trainings upon request.
Share best practices with other SEs to enhance the quality and efficiency of the other members.
Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions.
Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations.
Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products in the pre-sales context.

EXPERIENCE:
We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!

If you are early in your career path but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!
3+ years SE experience and/or professional services experience
3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)
Experience working with multi-cloud environments such AWS, Azure or GCP
2+ years SOC or IR Experience an advantage

We embrace change, empower people, and encourage innovation. Join Trend Micro and Thrive with us.