Customer Support Specialist (AI Automation Focus)

This position is a perfect fit for candidates with an accounting/bookkeeping or finance/business background who are interested in joining a fast-growing FinTech startup and leveraging AI to deliver an exceptional customer experience.

Finaloop’s SaaS solution harnesses the power of automation, Artificial Intelligence, and human expertise to provide real-time bookkeeping services to eCommerce businesses. This is a unique opportunity for highly motivated candidates who want to combine their accounting/finance skills with cutting-edge AI tools and workflows. At Finaloop, you’ll gain hands-on experience with AI tools and automation systems, and have significant professional growth opportunities within a well-funded startup.

Based in Tel Aviv, Finaloop is led by serial entrepreneurs and finance experts and is backed by top venture capital funds and leading founders of tech unicorns.

Why join us
Be part of a new category we are creating- disrupting a multi-billion dollar industry that hasn’t seen innovation for decades
Work with top-tier talent across finance, product, and engineering
Play a key role in building scalable, AI-driven customer operations
Enjoy strong growth opportunities and attractive compensation

What you’ll do
Deliver high-quality customer support via email and live chat, ensuring timely and accurate resolutions
Provide product guidance and troubleshooting support to help customers fully utilize the platform
Support the onboarding of new customers, ensuring a smooth and successful start
Work closely with AI tools and automation systems to improve support workflows and efficiency
Identify repetitive issues and help design automated solutions and scalable processes
Contribute to Finaloop’s Knowledge Center by creating help articles and internal documentation
Collaborate with Product, Operations, and Sales teams to improve the customer experience
Provide structured feedback to help shape product improvements and automation capabilities

Requirements
1–3 years of customer-facing experience (eCommerce/B2C experience is a plus)
Strong interest in AI, automation, and process optimization
Problem-solving mindset with high attention to detail
Ability to manage multiple tasks independently in a fast-paced environment
Tech-savvy, fast learner, comfortable working with digital tools and systems
Excellent written English skills (native-level – a strong advantage)
Background in accounting, bookkeeping, finance, or business (strong advantage)