Head of Al Solutions Delivery

Company Overview

Imagine Everything. Build the Future with Hexion.

At Hexion, we push boundaries, rethink possibilities, and create real impact. We activate science to deliver progress—developing breakthrough solutions that strengthen industries, protect communities, and drive a more sustainable future.

This is where bold thinkers, problem-solvers, and innovators come together to shape what’s next. Whether you're engineering advanced materials, transforming manufacturing technologies, or leading strategic innovation, your ideas and actions leave a lasting mark. We cultivate an inclusive culture of growth, collaboration, and accountability, ensuring every contribution propels us forward.

We don’t follow the status quo—we challenge it, disrupt it, and improve it. Every role at Hexion is part of something bigger.

We invest in innovation, sustainability, and continuous development—equipping you with the tools, training, and opportunities to excel. With an unwavering commitment to safety, partnership, belonging, and impact, we empower you to lead change and strengthen industries worldwide.

Your Future Starts Here.

If you’re ready to push limits, reimagine what’s possible, and create the extraordinary, Hexion is where you belong.

Anything is possible when you imagine everything.

Role Mission:

Accountable for the end-to-end delivery of Al products and solutions post-customer order, ensuring they are implemented on time, at quality, and to full customer satisfaction. This leader owns the operational execution and cross-functional coordination required to fulfill solution commitments, including customer onboarding, product configuration, deployment, and early-stage support.

Key Responsibilities

Own End-to-End Delivery

Lead delivery execution from order confirmation through to successful go-live.
Ensure timelines, milestones, and customer expectations are clearly defined and met.
Oversee handoff from sales and product to delivery operations.

Customer Success Enablement

Serve as the primary internal champion for delivery-phase customer satisfaction.
Implement scalable customer onboarding and training workflows.
Lead the first 90-day adoption experience to ensure early success.

Cross-Functional Leadership

Coordinate across Sales, Product, Engineering, Customer Support, and Data Science teams.
Anticipate, resolve, and escalate blockers that may impact delivery quality or timeliness.
Drive alignment across regions and functions on delivery priorities.

Operational Excellence

Establish and manage SLAs, delivery KPls, and standard operating procedures (SOPs).
Own delivery quality reviews and continuous improvement initiatives.
Build and lead a high-performing delivery team with clear accountability structures

Customer-Facing Governance

Act as the executive point of contact for key enterprise delivery programs.
Ensure effective communications, executive reporting, and escalation management.
Represent the delivery function in customer QBRs and strategic reviews.

Key Success Metrics (First 12 Months)

Achieve 295% on-time, in-full (OTIF) delivery rate with a
20—30% reduction in average order-to-go-live cycle time.
Maintain delivery phase CSAT 290% and NPS 2+50.
Ensure 95% of customers complete onboarding milestones within SLA.
Establish and scale a standardized delivery playbook adopted across all projects, build a fully ramped delivery team to meet forecasted demand, and implement a customer segmentation framework for delivery.
Drive 95%+ compliance with handoff SLAs, reduce delivery-related escalations by 275%, and integrate delivery metrics into executive-level QBRs and dashboards.
Key Capabilities

Strong background in enterprise solution delivery and post-sales execution
Operational leadership with a track record in Al, SaaS, or Smartech domains
Expertise in program management, stakeholder engagement, and process improvement
Ability to manage both strategic customers and scalable operations
Deep empathy for customers combined with executional rigor
Strong background in enterprise solution delivery and post-sales execution
Preferred Background

10+years in technology delivery, customer success, or program management roles
Experience with Al/ML-based product rollouts in B2B or enterprise environments
Proven leadership of cross-functional teams, including matrixed reporting lines
Familiarity with agile methodologies and SaaS implementation models