KYC Representative

A universe of opportunities. Open to you.

Payoneer's mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you'll work with colleagues all over the world, in a hybrid or remote work-frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

What you'll be spending your time on:

The KYC Department oversees and operates Payoneer's end-user onboarding process.
KYC combines service orientation with enforcement of industry Compliance standards, aiming to ensure a smooth customer experience while keeping Payoneer compliant with KYC/AML regulations.
Review new customers' information and documents, using a combination of internal and external policies and tools.
Review of various service requests (withdrawal, opt-in card, additional payment methods), to reinforce KYC protocols.
Making the decision to approve/decline/provide additional info/docs that will help reconsider the application.
collaborate with various business departments and operational departments including customer care, payments review, Risk, and compliance.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role you are also:

Service-oriented with great communication skills
High attention to details and patterns
Quick learner
Multitasker
Team player
Self-motivated to reach daily goals

Have you done this kind of stuff?

English – High level
General knowledge of computers and Microsoft Office applications
Experience in customer service
Strong analytical and critical thinking skills
Ability to make timely decisions, at times with uncertainty
Previous experience in an operational center – an advantage
Multilingual – an advantage
Working experience with compliance requirements – an advantage

KYC Representatives Training Course

Please note: All selected candidates will participate in a comprehensive, paid KYC training program designed to set you up for success in this role.

Start Date: January 19, 2025 (tentative and may be subject to change)
Duration: 4 weeks (Sunday to Thursday, full-time)
Format: In-person, on-site
Language: Conducted entirely in English
Attendance for the entire duration of the course is mandatory.

Who we are:

Payoneer (NASDAQ: PAYO) is the world's go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections, and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world's leading brands, Payoneer offers a universe of opportunities, open to you.