IT Specialist

Empathy is on a mission to help families with everything they face after the loss of a loved one. With an award-winning product, powered by tech and driven by purpose, we provide peace of mind by guiding families through all the tedious and time-consuming tasks that follow a loss, automating many of the processes so that they can focus on what matters instead.

Our Operations team drives growth and efficiency by building scalable systems that power our mission.

We’re looking for a hands-on, service-minded IT Specialist to support our growing global team. You’ll be the go-to person for IT support, managing hardware and networks, onboarding new team members, and keeping our systems running smoothly.

This is a full-time role, and availability during U.S. working hours is required.

Requirements:

3+ years of experience as an global IT Specialist in tech companies.
Advanced knowledge of macOS and Apple hardware.
Proven experience in an IT support/help desk.
Experience with IDP tools like Okta and MDM platforms.
Skilled in Google Workspace, networking, and access systems.
Able to work independently, prioritize, and communicate clearly.
Fluent in English; comfortable working with remote, global teams.

In this role you will:

Be the first point of contact for IT support requests (help desk) across the company.
Onboard and offboard employees: accounts, permissions, devices.
Purchase, configure, and maintain laptops and other hardware.
Manage network infrastructure (Wi-Fi, VPN, AV, access control).
Troubleshoot hardware, software, and connectivity issues.
Support system integrations and implementations