Product Manager

Join Us at the Cutting Edge of Knowledge Management

At KMS Lighthouse, we empower Fortune 500 companies through innovative knowledge management solutions. We’re looking for a technically fluent Integration Product Manager to lead our efforts in building seamless, scalable connections with third-party platforms like Salesforce, ServiceNow, and more. If you thrive at the crossroads of engineering and customer value, we want to meet you.

Requirements:

2+ years of experience in product management with experience in integrations or APIs.
Strong technical fluency: able to work directly with engineers, write product specs, and discuss API behavior.
Experience with Microsoft co-pilot ecosystem or equivalent agent building platforms
Experience with B2B SaaS products and integration with third-party platforms.
Excellent collaboration and communication skills across technical and non-technical stakeholders.
Proven ability to deliver products in fast-paced, iterative environments.
Highly motivated, and detail-oriented.

Responsibilities:

Define and lead the roadmap for inbound and outbound integrations with third-party systems.
Collaborate with engineering to define scalable, unified APIs and connector frameworks, ensuring high performance and maintainability.
Partner with sales and support to understand customer needs and prioritize integrations that unlock business value.
Conduct user and market research to discover opportunities for new integrations and evolve existing ones.
Translate business requirements into clear, technically detailed product specs that engineers and stakeholders can act on.
Drive cross-functional execution, from discovery through launch, ensuring high quality and timely delivery.
Own success metrics and use data to guide decisions and iterations post-launch.

Advantages:

Experience building integrations with: Salesforce, Dynamics, ServiceNow, Zendesk, Slack, or Microsoft Graph.
Background in knowledge management, contact center tools, or enterprise SaaS.