Upper Galilee - Jr. IT Support Specialist

Description:

Ready to build the future with AI?

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love learning cutting-edge AI solutions, and want to grow your career from day one, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions — we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of IT Support Specialist

This position is located at our Upper Galilee site in the Hubayta Complex



About the Role 

We are looking for an IT Support Specialist to join our team. You will be responsible for providing hands-on technical support, maintaining desktop and network systems, and ensuring smooth day-to-day IT operations for our employees. 

Responsibilities 

• Provide on-site IT support 4 days a week at our Netanya office 
• Install, configure, and maintain Windows operating systems on employee workstations 
• Troubleshoot hardware, software, and network connectivity issues 
• Support and maintain basic network infrastructure (switches, routers, Wi-Fi, VPN) 
• Manage user accounts, permissions, and access (Active Directory / Microsoft 365) 
• Respond to and resolve IT support tickets in a timely manner 
• Set up equipment for new employees (onboarding) and manage equipment retrieval (offboarding) 
• Maintain IT asset inventory (laptops, monitors, peripherals, licenses) 
• Document recurring issues and solutions for the internal knowledge base 
• Escalate complex issues to relevant teams (infrastructure, security, vendors) when needed 

Requirements 

• Proven knowledge of Windows operating systems (installation, configuration, troubleshooting) 
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, Wi-Fi) 
• Strong ability and willingness to learn new technologies quickly 
• Good communication skills and a service-oriented, patient approach 
• Ability to work independently and manage multiple support requests 
• Availability of working on-site in Netanya 4 days per week 
• English - fluent / native (must) 

Nice to Have 

• Familiarity with Active Directory / Microsoft 365 
• Familiarity with cloud environments (Azure, AWS, GCP) at a basic level 
• IT certifications (CompTIA A+, Network+, MCSA, or similar) 
• Previous experience in a similar IT support / helpdesk role