Technical Operations Team Lead

We are looking for a Technical Operations Team Lead to lead our operations team. This role involves managing team members, serving as a technical escalation point, and actively participating in daily operations. Reporting to the VP Operations, the ideal candidate is a highly technical leader with proven management experience, capable of overseeing all operational activities end-to-end.

Requirements:

2+ years of experience as an Operations/Technical Support Engineer/Professional Services Team Leader.
Strong proficiency in SQL and Excel.
Experience with HTML and JavaScript.
Ability to lead, manage, and motivate a team of Operations Managers.
Strong understanding of website development tools and troubleshooting methodologies.
Basic knowledge of networking concepts (TCP/IP, HTTP, DNS).
Ability to lead business discussions, present performance trends, and align goals with customers.
Strong technical troubleshooting skills with the ability to dive deep into complex issues and determine root causes.
Analytical mindset with experience in data analysis, metrics, and performance evaluation.
Detail-oriented with excellent written and verbal communication skills.

Responsibilities:

Lead and manage the Operations team, overseeing programmatic activities and ensuring team growth and well-being.
Develop strategies to optimize processes, enhance solutions, and improve productivity.
Monitor product performance to ensure seamless operation and rapid incident resolution.
Oversee multiple projects, ensuring timely and high-quality delivery of objectives.
Analyze customer needs, identify challenges, and provide tailored solutions.
Investigate technical issues, identify solutions, provide feedback, and escalate when needed.
Collaborate with Product, DevOps, R&D, and Business Tech Leads to drive operational efficiency.
Lead business and technical discussions with internal and external stakeholders.

Advantages:

Experience in the online advertising industry.
Familiarity with the programmatic AdTech industry.
Software programming or shell script development experience.