Site Technology Administrator

Location: Haifa, IL, 3508504 Description: Site Technology Administrator Please apply in English only ABOUT THE ROLE We are looking for a Site Technology Administrator to serve as the primary local escalation resource for complex technology issues at our Haifa site. In this role, you will combine advanced technical support with ownership of incident resolution, coordination with global Enterprise Technology teams, and responsibility for maintaining reliable and secure technology services. You will partner with business functions across the site, support Infrastructure and Cybersecurity activities, administer assigned Microsoft 365 and endpoint services, and lead or coordinate technical projects from planning through implementation and handover. This is a full-time, fully on-site position in Haifa, reporting to the Site Technology Manager, Israel. YOUR RESPONSIBILITIES Manage and prioritize complex incidents, service requests, and escalations, coordinating resolution through completion or an accepted handover. Provide on-site and remote support to employees and stakeholders, including VIP users, and coordinate complex onboarding, offboarding, moves, and equipment changes. Administer assigned Microsoft 365, Entra ID, Intune, MFA, Teams, identity, endpoint, and collaboration services within approved permissions. Actively participate in global Enterprise Technology meetings, present site status and risks, contribute recommendations, and own follow-up actions. Partner with Infrastructure and Cybersecurity teams as the local technical resource, supporting troubleshooting, approved implementations, evidence collection, and validation. Maintain working knowledge of the technologies, systems, devices, and operational dependencies used across company functions, including future services. Lead or coordinate assigned projects and workstreams, from requirements and planning through implementation, testing, documentation, and handover. Identify recurring issues, technical risks, trends, and failures, communicating their technical and business impact to the Site Technology Manager and relevant stakeholders. Coordinate vendors and managed service providers, monitor SLAs, oversee work, validate outcomes, and escalate service gaps. Support procurement by gathering requirements, evaluating solutions, coordinating quotations, tracking purchases, and validating deliveries. Oversee local IT assets, endpoints, inventory, stock, and lifecycle, as well as collaboration technology, including Teams Rooms, Neat Bars, and conference rooms. Create and maintain technical documentation, procedures, troubleshooting guides, project records, and knowledge articles. Provide technical guidance, escalation support, and knowledge transfer to the Site Technology Technician. Promote adherence to IT General Controls, SOPs, cybersecurity, and compliance requirements, supporting audits, incident response, remediation, and service improvement. Provide hands-on assistance and backup for Site Technology Technician responsibilities when required. WHAT YOU BRING IT certification or equivalent experience in systems, networking, security, or endpoint administration. At least four years of relevant experience in advanced IT support, systems, or endpoint administration. Strong knowledge of Microsoft 365, Entra ID, Intune, MFA, Teams, Windows, and networking. Proven experience troubleshooting complex technical issues and coordinating resolutions across global teams, vendors, and stakeholders. Experience coordinating technical projects, vendors, procurement, and operational handovers. Fluent in Hebrew and professional English, including the ability to participate in global meetings and prepare technical documentation. Knowledge of IT General Controls and relevant security, privacy, and compliance practices. Experience in a regulated medical, pharmaceutical, life sciences, or R&D environment is preferred. WHO YOU ARE A service-oriented professional who takes ownership of issues and follows them through to resolution or a clearly agreed handover. A critical thinker with sound judgment who can prioritize complex issues, recognize risks, and escalate when needed. Highly organized, with strong attention to detail and the ability to coordinate multiple priorities. An effective communicator and collaborator, comfortable working with diverse stakeholders and global teams. Someone who takes initiative, contributes technical recommendations, and follows through on commitments. Comfortable balancing independent work with close collaboration across IT, business functions, vendors, and service providers. ADDITIONAL INFORMATION This is a fully on-site position in Haifa, requiring a daily hands-on presence. Remote or on-site support outside normal working hours may be required during critical or exceptional events. Travel and transportation of company equipment may be required for operational support. The role requires the ability to safely lift and handle up to 20 pounds (approximately 9 kilograms ABOUT NOVOCURE Novocure is a company with a powerful mission: to extend the lives of people living with some of the most aggressive forms of cancer. Here, your work will have a direct impact on patients and those who care about them. Join a team of passionate, collaborative people who support each other, challenge one another, and innovate together. Here, you’ll connect, grow, and make a real difference. We’re a company with the drive of a startup and the strength that comes with 25 years of success. Novocure operates at a rare crossroads, where advanced medical technology converges with cutting-edge biotechnology. We are the only company to develop and commercialize Tumor Treating Fields (TTFields), a proprietary, groundbreaking therapy designed to disrupt cancer cell division. With us, you will find a unique combination of laboratory research work alongside engineering development of advanced technologies. This fusion of disciplines positions us as true pioneers in oncology innovation, leading a new frontier in the treatment of aggressive cancers. Our patient-forward values – innovation – focus – drive – courage – trust – empathy