Account Executive - AE

Description:

Sales engineer (SE) is an experienced engineer that takes part in all sales activity in Benelux.

This SE position requires 2-5 years of experience in the technical field of Data/VoIP/Telephony Software and Hardware. The SE should have system “hands on” and engineering capabilities while understanding the overall customer requirements to be in a position to lead him to the best solution of both AudioCodes and partner products.

The SE is in charge of all technical activities in and after the sales process.

The SE is part of the region’s sales organization. It is expected that this individual acquires in depth knowledge in all AudioCodes products throughout the training on the job and beyond as well as continuously gains new knowledge.

The SE is responsible for providing technical consulting to the sales force for all standard AudioCodes products and be involved actively (“hands on”) in customer support through the pre-sale and post-sales process. During the post-sales phase, the position’s primary goal is to be the focal point for all technical issues related to a customer (technical account management) excluding the actual technical services management.

Hereafter, a more detailed list of primary duties and responsibilities:

• Provide technical assistance to the sales force during (onsite) sales calls
• Provide pre-sales technical support (“Hands on” capabilities - a must)
• Provide technical support during first time installation of new products together with AudioCodes partners and end users
• Pre-sales technical interface to the channel/partner while nurturing and managing of technical knowledge transfer to the partners
• Analyze the technical fit of AudioCodes’ products against the prospects’ and customers’ requirements
• Deliver customer presentations and hands-on product demonstrations, hence product setup knowledge is a requirement
• Provide product training to customers during the pre-sales and post-sales phase.
• Lead RFP’s/RFI technical responses
• Provide technical assistance to Marketing for regional events (e.g. seminars, road shows etc.)
• Supervise and manage interoperability tests for systems being the interface between the customer /carrier and AudioCodes PM + BL
• Support CPE interoperability tests between carrier and AudioCodes in his region
• Leading Proof of Concept activities in the region

• Education: Engineering or university Diploma in Telecommunications, Electrical Engineering or Computer Science or similar education.
• Work experience: 2-5 years’ professional experience in a VOIP and data networking related field.

Specialized Skills and Knowledge

• UC + PBX/IP-PBX experience (e.g. Microsoft, Cisco, ...)
• Extensive knowledge of fixed line telecommunication systems
• Basic knowledge of LAN/WAN communication systems Hand-on capabilities
• Strong SIP protocol experience
• Knowledge of Microsoft Skype for Business – an advantage
• Knowledge of Contact Center solutions (Genesys, ININ, Avaya or others) – an advantage