KPI Analyst (Maternity Leave Replacement)

Position SummaryRole and ResponsibilitiesRepair Tracking & Monitoring- Track and monitor end-to-end repair statuses across service partners and internal systems- Identify delays or bottlenecks in repair processes and escalate when needed- Ensure repair status data is accurate, up-to-date and aligns with SLA and KPI requirements.Operational Reporting and Analysis- Create and maintain regular reporting (daily/weekly/monthly) on repair tracking- Provide actionable insights and recommendations based on data trends- Support operational decision-making with real-time data and analysisTechnical Support & Partner communication- Act as first line support for system related issues raised by service partners- Service as the main point of contact for service partners regarding system issues and operational clarifications and classification- Guide partners on proper system usage, reporting requirements, and compliance with repair process standards- conduct briefings or training sessions on process or system changesSkills and QualificationsRequisitions:Proficient with Office Tools (Word / Excel / Outlook / PP)Familiarity with CRM/ERP systemDetail-oriented and highly organizedExcellent communication and coordination skillsProblem-solving and analytical approach