KPI Analyst (Maternity Leave Replacement)

Position Summary

Role and Responsibilities

Repair Tracking & Monitoring
- Track and monitor end-to-end repair statuses across service partners and internal systems

- Identify delays or bottlenecks in repair processes and escalate when needed
- Ensure repair status data is accurate, up-to-date and aligns with SLA and KPI requirements.

Operational Reporting and Analysis

- Create and maintain regular reporting (daily/weekly/monthly) on repair tracking

- Provide actionable insights and recommendations based on data trends
- Support operational decision-making with real-time data and analysis

Technical Support & Partner communication
- Act as first line support for system related issues raised by service partners
- Service as the main point of contact for service partners regarding system issues and operational clarifications and classification
- Guide partners on proper system usage, reporting requirements, and compliance with repair process standards
- conduct briefings or training sessions on process or system changes

Skills and Qualifications

Requisitions:

Proficient with Office Tools (Word / Excel / Outlook / PP)
Familiarity with CRM/ERP system

Detail-oriented and highly organized
Excellent communication and coordination skills

Problem-solving and analytical approach