Payment Operations Analyst

Description:

Nayax is a global fintech company (NASDAQ; TASE: NYAX) and a leading provider of cashless payment, consumer engagement, and business management solutions for the unattended retail sectors.

we are currently seeking a Payment Operation Analyst (Tier 3 Support Agent) to join our dynamic Payment Intelligence team, and play a pivotal role in shaping the future of our company.

In this role you'll dive deep into the heart of our cutting-edge payment technologies, investigate transaction and product issues, and play a key part in shaping the future of payment around the world. You'll work closely with R&D, Sales, Finance, and Customer Support teams to not only solve issues but also drive proactive improvements that increase transaction success rates and enhance customer experience across the globe.

The Payment Operation Analyst will report directly to the Payments OPS Team Leader.

Key Responsibilities

• Troubleshoot complex product and payment issues, and escalate as needed with full documentation.
• Monitor and analyze payment and transaction patterns using advanced tools and dashboards.
• Collaborate with cross-functional teams to ideate and implement continuous improvements.
• Become a go-to expert on Nayax’s payment products.
• Play an active role in crafting Product Solutions Requirement Documents (PRDs) for new features and solutions.
• Build and nurture relationships with our global payment partners.

• Proven experience in a technical support, analyst, or QA role (Tier 2/3) – preferably in a global or tech-driven company.
• Strong analytical thinking and problem-solving skills with a passion for finding creative solutions.
• Proficiency in SQL – must (you’ll be tested!).
• Advanced Excel skills (pivot tables, VLOOKUPs, etc.) and solid Microsoft Office knowledge – must.
• Excellent interpersonal and communication skills.
• A team player with a sense of urgency and ability to thrive under pressure.
• Fluent English – written and spoken (tested), conversational Hebrew – an advantage.

Nice to have:

• Experience collaborating with development teams and understanding technical/business needs.
• Background in the payments industry or fintech.
• Hands-on experience with data analysis and BI tools (e.g., Kibana, Elastic, Qlik) – a plus! 

Nayax is a global fintech company (NASDAQ; TASE: NYAX) providing an end-to-end platform for payments, consumer engagement, and business operations.

Founded in 2005, Nayax empowers businesses to grow revenue, reduce operational costs, and deliver seamless commerce experiences. Our customer-first mindset and commitment to in-house innovation have positioned us at the forefront of the cashless payment revolution, serving the unattended and retail sectors around the world.

We support over 80 payment methods in 50+ currencies, hold a European payment institution license, and have formed strategic partnerships with global financial institutions to deliver powerful, scalable solutions.

With more than 1,100 employees across 11 global offices, Nayax operates in 62+ countries. Our global headquarters in Herzliya Hills, Israel, is our largest site, housing over 600 employees across 20+ departments — just a short walk from the train station and designed for collaboration and growth.

At Nayax, we believe in creating long-term impact through loyalty tools, omnichannel solutions, and an agile ecosystem of value-added services. We're proud to support businesses in reaching new heights and we're always looking for innovative, passionate individuals to join us.