IT Service Desk Lead, On-site

IT

Tel Aviv-Yafo, Israel

Full-time

Hey, you look like you might be our new IT Service Desk Lead, On-site

IT

Tel Aviv-Yafo, Israel

Full-time

We are seeking an experienced IT Service Desk Lead to manage the day-to-day IT support operations across all Wolt sites in Israel. This role will not include direct management of other IT Support Technicians but will require you to be the senior technical expert on site, acting as the primary point of contact for stakeholders and local executive leadership. Your role will involve ensuring smooth IT operations, troubleshooting, and strategic alignment with business needs.

Key Responsibilities:

Serve as the primary point of contact for IT services in all Wolt offices across Israel.

Lead and coordinate the resolution of complex technical issues that require escalation, ensuring a high level of service.

Collaborate closely with local and regional leadership to communicate IT status, challenges, and solutions.

Ensure seamless IT service desk operations, including ticket management, incident response, and IT asset handling.

Support the integration of local IT infrastructure with global Wolt standards and practices.

Provide onsite technical support and expertise for end-users, ensuring prompt resolution of hardware, software, and network issues.

Facilitate communication between the local team and central IT teams to ensure alignment on priorities and service delivery.

Assist in implementing IT service improvements, including automation and efficiency enhancements.

Maintain IT documentation and ensure processes are aligned with company-wide policies.

Act as a subject matter expert and mentor for junior IT staff in the Israel offices.

Stay informed about the latest technologies and trends that can enhance IT service delivery and improve operational efficiency.

Travel between Wolt offices across Israel to provide onsite support and ensure alignment of IT services at all locations.

Our humble expectations

Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

5+ years of experience in IT support, with at least 2 years in a senior or lead role.

Strong troubleshooting skills in various IT domains (hardware, software, networking, security).

Experience with ticketing systems and ITIL processes (certification in ITIL is a plus).

Ability to communicate effectively with both technical and non-technical stakeholders.

Strong organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.

Proven experience working in a fast-paced, dynamic environment, with a focus on delivering high-quality IT services.

Familiarity with IT asset management, procurement, and lifecycle management.

Proficiency in both Hebrew and English is required.

Previous experience working in a multinational environment is a plus.

This role offers a unique opportunity to be the senior IT person onsite for Wolt’s Israel operations, playing a pivotal role in ensuring smooth IT service delivery while acting as the key IT representative to local leadership. Travel within Israel is required to support multiple offices.

Next steps

If you are creative, like moving fast, and thrive in a dynamic environment where you get to be proactive and figure out what to do (rather than wait to be told) – then apply today!

What you’ll get by joining us

Opportunity to be part of building something exceptional, in an international environment
Lots of learning and growth in a globally scaling tech company
Competitive salary + long term incentive plan available

If you have any further questions about the position, you can turn to:
Rafael Rosa, Talent Acquisition Partner - [email protected].

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!