Head of Operations, Customer Success & Profession

Job description

For a well-established and leading software company, we are looking for a senior leader to head the post-sales organization.
This is a key leadership role reporting directly to the CEO, with end-to-end responsibility for Customer Success, Professional Services, Support, and Customer Operations.
Key Responsibilities
• Lead and manage Customer Success, Implementation, Professional Services and Support teams
• Own the entire post-sales customer lifecycle, from onboarding and implementation through adoption, retention and growth
• Drive operational excellence, customer satisfaction and service quality
• Establish and monitor KPIs, SLAs and performance metrics
• Lead cross-functional initiatives with Product, R&D, Sales and Executive Management
• Improve processes, scalability and customer experience across the organization
• Manage managers and professional teams while maintaining a hands-on leadership approach

דרישות:
Job requirements

• Proven leadership experience managing large customer-facing organizations, including managers and multidisciplinary teams
• Mandatory experience leading Customer Success, Support, Professional Services, Delivery or Implementation teams in a Software, SaaS or ERP environment
• Mandatory familiarity with ERP systems and enterprise software solutions
• Experience managing complex customer lifecycles, from onboarding and implementation through adoption, retention and growth
• Strong operational and business orientation with a track record of building processes, KPIs and service excellence frameworks
• Experience driving organizational change and leading cross-functional initiatives
• Excellent stakeholder management skills and ability to work effectively with Product, R&D, Sales and Executive Management
• Hands-on leadership style with the ability to combine strategic thinking and execution

הצהרת הבהרה:
בהגשת המועמדות אני מאשר/ת לחברת איי בי אינטראקטיב סולושנס בע״מ לשמור את פרטיי, להעבירם למעסיקים רלוונטיים ולהציע לי משרות נוספות, בהתאם למדיניות הפרטיות.

ניתן לבטל את ההסכמה בכל עת במייל: [email protected].