Contact Center (CC) Representative

Job Description summary

Abbott Israel Nutrition division is looking for a Contact Center Representative.

This position works out of our Tel Aviv office.

This is a part - time role, working 7 hours for a day, 4 days per week.

In this role you will provide telephone assistant to clients on infant and adult nutrition products in accordance with accepted practices.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

Career development with an international company where you can grow the career you dream of.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

In this role you will provide professional consulting and telephone assistant to clients on infant and adult nutrition products in accordance with accepted practices.

Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading brands – including Similac®, PediaSure®, , Ensure® and Glucerna® – to help get the nutrients they need to live their healthiest life.

CORE JOB RESPONSIBILITIES:
• Answering incoming calls according to quality criteria.
• Responding to customer inquiries via various channels: email,
Instagram, Facebook
• Advice and guidance on infant and adult nutrition.
• Respond to complaints.
• Initiating calls in joint projects with other departments in the organization.
• Documentation of ongoing conversations using CRM system.
• Responsibility for follow-up calls to customers.
• Maintaining accurate documentation for reporting adverse events and medical complaints department.
• Participation in professional training and team meetings,.
• Performing additional roles and tasks such as: mentoring , responsible for complaints, statistical analysis and more, all in accordance with personal professional development and seniority.
• Participation in additional activities according to the company's needs, such as representation at conferences, etc.

Education

BSC. Nutrition Science or experience as a Public-Health Nurse.
Authorized Clinical Nutrition - an advantage.

Personal Qualifications

Control computerized work environment.
Working accurately.
Service oriented.
High articulate verbally and in writing.
Ability to work under pressure.
Assertiveness.
Ability to work in a team and good interpersonal communication.
Ability to receive feedback.