Head of Strategy and Operations

Role Overview

As the Head of Delivery , you will be instrumental in defining and driving the strategic direction and network optimisation across the dynamic Israeli market. Reporting directly to the Regional Director within the Global Logistics organization, you will lead a high-performing team and foster close collaboration with cross-functional teams both within locally and globally (e.g. Logistics analytics, courier experience and commercial teams). Your mandate will be to enhance and optimize delivery services and maximize order volume through a data-driven approach to strategic excellence.

Delivery is a critical growth driver and enabler for further adjacent verticals. Ensuring a best in class experience for all stakeholders (customers, restaurants, groceries, retailers and couriers) is absolutely critical and ultimately falls under your strategic leadership

Key Responsibilities

Lead the successful execution of our delivery services, driving cost optimisation whilst balancing performance outcomes for customers, partners and couriers, running a well managed, efficient and data-driven operation

Responsible for aligning and adhering to country service levels, ensuing a competitive proposition to maximise customer conversion and partner retention, with a relentless focus on outlier management to drive performance improvements

Establish and champion standards of operational excellence and promote a culture of continuous process improvement within and across teams

Drive a safety and compliance focussed culture, proactively identifying new risks and opportunities within the competitive landscape

Lead our courier engagement programme, working closely with Marketing and our Global teams, to drive improved courier insights and loyalty

Collaborate closely with our partner accounts teams to drive operational best practice, and support new brand partnership opportunities

Continually identify, qualify and track key business risks and dependencies; define mitigation and contingency plans assigning appropriate resources, and constantly communicating status

Lead key cross-functional business projects and work with relevant project sponsors and key stakeholders to manage project delivery

Empower team members to excel and develop through continuous coaching and personal development

What will you bring to the table?

Extensive experience in managing large scale strategic programs, ideally within a delivery context

Proven track record of establishing strategic excellence and fostering a culture of continuous improvement

Strong team player, project and people manager - able to gain trust, respect and confidence quickly and effectively

Independent thinker, proactive problem solver, able to see the big picture, and think “one step ahead”

Strong analytical skills with a fundamentally data-driven approach

Comfortable navigating ambiguity within a rapidly changing, fast-paced environment

Self-aware, with the ability to influence others and effectively manage perceptions across all levels of the organization

Applicant requirements

3+ years experience leading sizeable strategic programs

Proven success in driving operational targets, ideally in a digital-first environment

Demonstrated experience and success in a budget-ownership role

Willingness to work outside of regular business hours on an exception basis (e.g. during a crisis)