IT Specialist

Yael Group is hiring an IT Specialist for a startup company located in Tel Aviv. What you’ll be doing: User Support & Troubleshooting: Providing day-to-day technical support for employees (both on-site and remote), resolving issues related to devices, software, connectivity, and access Device Setup & Maintenance: Installing, configuring, and maintaining laptops, desktops, and mobile devices (Windows/Mac), including software deployment and updates. Network Support: Assisting with the setup, monitoring, and troubleshooting of wired/wireless networks, VPNs, and basic networking issues. Onboarding & Offboarding: Preparing IT equipment, accounts, and access rights for new employees, and properly handling device retrieval and access removal for departing staff. System Monitoring: Supporting the monitoring of infrastructure and network performance, escalating issues when necessary, and assisting with routine maintenance tasks. Inventory & Vendor Coordination: Helping to track IT equipment, stock levels, and working with vendors on hardware/software purchases and repairs. Documentation & Knowledge Sharing: Maintaining internal IT knowledge baseing troubleshooting steps, and contributing to process improvements Bachelor’s degree, diploma, or relevant certifications (CompTIA, Microsoft, Cisco, etc.) preferred. 2+ years of experience in IT support, helpdesk, or a related role. Strong troubleshooting skills with Windows and Mac endpoints. Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN, VLANs). Familiarity with Microsoft 365, Google Workspace, and common enterprise collaboration tools. Exposure to server environments (Linux/Unix & Windows) and virtualization is a plus. Interest in IT infrastructure and networking, with a willingness to learn and grow. Excellent communication and interpersonal skills, with a service-oriented mindset. Fast learner, proactive, and able to work independently or as part of a team.