Cloud Operations SRE

Position/Role is a senior SRE in the Cloud Managed Services unit at Commit.

The position is technological and a central axis in the cloud unit. Commit provides cloud managed services to large Hitech and Enterprise customers.

As part of the job you will:

o Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams

o Acting as an advocate for our customer, reporting and acting on observed areas for improvement

o Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience

o Assisting with customer communication during AWS critical launches and support events

o Assuming responsibility for developing detailed knowledge about specific product lines and features

o Making sure internal knowledge reference pages are updated

o Identify opportunities for improvement (can assist with other teams)

The SRE must have significant experience in Cloud Provider MSP/partner, just like us.

o Monitoring enhancements for NOC customers

o Main POC for the customer

o Track & execute planned activities: DR drills, restore drills, customer-specific activities.

· Technical point of escalation for support cases

· Requirements

o Familiarity with Web Technologies and the Internet

o Experience working directly with customers to resolve issues.

o Proficiency in MS Office, with an emphasis on Excel

o Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)

Requirements:

o 3+ years of experience in Technical Support

o A drive to dig into the details of a system or process to solve customer problems.

o Some college experience in a technical field

o Excitement to learn new technologies and help customers succeed.

o Excellent oral and written communication skills

o Proven success in a fast-paced support environment

o Experience building or hosting a website.

o Known as the go-to person in your family for technology related questions.

o Strong technical support ability and aptitude in a distributed computing environment which also includes supporting end user desktop applications and tools.