04.09.2024
Assistant Manager, Chicago
Type de contrat : CDI
Pays/Région : Etats-Unis
Ville : IL
Travail : Retail
Expérience : Minimum 6 ans
Société : HERMES OF PARIS INC.

Description du poste
The Team:

The Hermès Chicago Boutique opened in 1990 and focuses on providing extraordinary service to clients as a part of the Northeastern Region. This position will report to the Managing Director and will work collaboratively with the sales team and selling support teams to support the client experience in a fast-paced, luxury environment.

The Opportunity:

The Assistant Manager is responsible for partnering with the Managing Director and Floor Director to successfully run all aspects of the business including building sales, identifying opportunities, and client development via CRM and service initiatives, coaching and counseling of staff.

All other duties as assigned by the supervisor.

About the Role:
Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to HOP standards.
Ensures policy and procedure is clearly communicated to team and all are actively compliant.
Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
Organizes seasonal trainings including key métier points, share porte updates, and ensure sales team are integrating into client conversations at point of sale.
Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
Making critical client decisions and runs business during Managing Director/Floor Director’s visits to Podium.

Supervisory Responsibility:

YES

Supervises Sales Staff

Budget Responsibility:

YES

Responsible for achieving the sales goal for the year for their specific location. Also need to ensure the store is profitable and has an accurate inventory that falls within the parameters of the company sets.

Responsible for maintain stock levels in all métiers of responsibility, MOS, and sell thru according to HOP standards.

Decision Making Responsibility:

YES
Responsible for making decisions that relate to the staff, the client and the running of the store. In the absence of the Floor Director/Managing Director, the Assistant Manager will step in to the role of the Floor Director/Managing Director.

About You:
4+ years of retail management experience; prior experience in a luxury environment preferred.
Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
Ability to interpret sales data and translate into effective business recommendations.
Clear written and verbal communication skills.
Ability to lift between 0-25 lbs. without assistance.
Flexible in work availability as business needs dictate.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
A propos du groupe Hermès
Créateur, artisan et marchand d’objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 20 000 collaborateurs dans le monde. Animé par un esprit d’entreprendre continu et une exigence constante, Hermès cultive la liberté et l’autonomie de chacun grâce à un management responsable. L’entreprise perpétue la transmission de savoir-faire d’exception par un ancrage territorial fort dans le respect des hommes et de la nature – source de matières d’exception. Quinze métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans plus de 300 magasins dans le monde.
A propos de l'entité
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès of Paris (USA) requires proof of full vaccination status as defined by the CDC and/or applicable state or local health agencies against the virus known as COVID-19, and any variants, as a condition of employment with Hermès of Paris (USA), except where prohibited by state or local law. Hermès of Paris (USA) will consider any reasonable requests for accommodations for disability and sincerely held religious beliefs in accordance with applicable laws.

AN EQUAL OPPORTUNITY EMPLOYER

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com.