Deskside Supports L1

Join H-Tech Supports as a Deskside Support L1 professional and become part of a dynamic team that is dedicated to providing exceptional technology services across the globe. With over a decade of organic growth, H-Tech Supports operates in more than 50 countries, ensuring that our clients stay at the forefront of technological advancements. Our mission is to deliver top-notch support through our network of skilled engineers and trusted service partners. As a Deskside Support L1 specialist, you will play a crucial role in maintaining seamless operations for our clients, offering solutions in areas such as datacenter management, unified collaboration, and wireless communication. We value growth, hard work, and teamwork, and are committed to fostering an environment of mutual respect and social responsibility. If you are ready to contribute to a company that prioritizes performance and reliability, we encourage you to apply and help us continue our legacy of excellence.

Tasks

1-3 years’ experience in IT infrastructure support, troubleshooting hardware, software, and operating system issues. As a Level 1 engineer, you will resolve issues while adhering to hardware warranty and customer security compliance standards.

Hardware Support & Troubleshooting:

* Hands-on experience in installing, troubleshooting, and repairing desktops, printers, laptops, and other computer peripherals. (Monitors, keyboards, mice, printers, fax machines, scanners)
* Ability to lift and move equipment weighing up to 50 lbs.
* Support Smart Hands activities for peripheral and networking hardware (routers, switches, firewalls, racks, cabinets etc.) under guidance from senior engineers or remote support teams.

Software & OS Support:

* Experience to follow instructions for installing and troubleshooting desktop applications.
* Skilled in desk-side support and PC break/fix, with basic administration of Windows operating systems.
* Assist with anti-spyware and anti-virus software, including troubleshooting installation issues.
* Basic support for iOS/Android tablets, assisting with configuration and troubleshooting.
* Assist in software/OS deployment using tools such as MSCM, WDS, or MDM solutions for deploying Microsoft Office, antivirus software, and company-specific applications.

Active Directory & Identity Management:

* Assist with basic user account management in Active Directory, including resetting passwords and unlocking accounts.
* Assist with access permissions and escalate issues as needed to senior teams for complex Active Directory problems.

Network & Connectivity Support:

* Basic knowledge of enterprise LAN and WAN setups, with the ability to troubleshoot simple connectivity issues.
* Familiarity with TCP/IP, DNS, DHCP, VPN, and RDP.
* Basic wireless network troubleshooting, including using diagnostic tools (ping, ipconfig, Wi-Fi analyser).

Requirements

Certifications:

* CompTIA A+ or equivalent entry-level IT certification (or acquired during employment).
* Basic awareness of ITIL processes, including Incident, Change, and Problem Management, Service Requests, and spare/buffer stock management.
* Customer site-specific certification may be introduced during induction.

Competency Requirements:

* Strong written and oral communication skills with clients and management. Ability to work in a dynamic environment and adapt to changing priorities and client needs.

Benefits

Its a freelancing project so we can offer what we offer with all inculsive rate.

Join H-Tech Supports as a Deskside Support L1 to innovate and excel in a rapidly growing tech firm, impacting over 50 countries with cutting-edge digital solutions.