IT Manager

As a premier AWS partner, Automat-IT is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts, we have a proven track record of catalyzing double-digit growth for numerous startups. By leveraging our AWS know-how, we empower your DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.

Our commitment to excellence is further solidified through a strategic collaboration agreement recently inked with AWS. This partnership aims to generate added value for our mutual customers in the tech and startup sectors.

At Automat-IT, we specialize in cloud migration and intricate DevOps projects, boasting over 200 AWS certifications within our global engineering team across three subsidiaries. Serving a diverse range of tech-savvy customers, our capabilities extend from security implementations and on-prem migration to AWS Cloud, to the provision of 24/7 NOC services.

In this role, you'll support global employees, handle technical issues, set up hardware and software, collaborate with vendors and stakeholders, maintain equipment, enforce security practices, update stakeholders on system changes, and develop the company's IT knowledge base.

This is a hybrid role located in Tel Aviv, Israel.

Requirements:

4+ years experience in IT administration and support or similar roles from small to medium-sized global companies
Experience with macOS and Windows operating systems
Experience in hardware and software troubleshooting (macOS & Windows)
In-depth experience with IT infrastructures, Networks, Cloud technologies (AWS preferably), GSuite, computer systems, security, systems administration, databases, and data storage systems
Experience supporting services such as multimedia (Google Meet, Zoom, MS Teams), Slack, Email, Cloud Directory, SAML, and SSO environments
Excellent communication skills in English and Hebrew, both written and verbal
Problem solver and willing to provide the best service with empathy and patience
Basic knowledge of scripting (Bash, Powershell, Python) - an advantage
Knowledge of Linux - an advantage
Knowledge of MDM solutions such as Jamf - an advantage
Experience in developing internal user manuals, policies, and documentation - an advantage

Automat-IT is committed to fostering a workplace that promotes equal opportunities for all. We firmly believe that fostering a diverse workforce is crucial to our success. Our recruitment decisions are grounded in your experience and skills, recognizing the value you bring to our team.

#LI-Hybrid #LI-AIT

Responsibilities:

Manage the day-to-day operations of critical systems, troubleshooting issues, and resolving problems promptly
Provide 1st and 2nd-level support to all employees worldwide, including technical support, onboarding new users, setting up new hardware, environments and accounts, and applications installations.
Liaise with vendors and internal stakeholders for problem resolution and project management
Configure, install and maintain all office technical equipment, including laptops, printers, monitors, multimedia, networks, and other IT peripherals, and manage the company’s inventory
Build and maintain our IT knowledge base
Implement and enforce corporate information security practices and technologies
Effectively communicate system status, changes, and updates to internal stakeholders and management