Head of Billing & Collections

Description:

Who We're Looking For - The Finance Leader & Builder

We’re looking for a hands-on Head of Billing & Collections to lead and scale Chargeflow’s end-to-end billing, accounts receivable, and collections operations.

This role combines people leadership with direct operational ownership. You’ll build and manage the team, strengthen financial controls, and create the processes, reporting, and automation that support an accurate and scalable billing-to-cash operation.

You’ll be responsible for ensuring customers are billed correctly and on time, maximizing collections, minimizing billing leakage, and giving Finance leadership clear visibility into receivables and expected cash collections. This is a role for someone who can move comfortably between leading a team, resolving complex billing and collection issues, and building the systems that support our next stage of growth.

About Chargeflow

Chargeflow is a leading force in fintech innovation, tackling chargeback fraud and the impact it has on online businesses. Born from a deep passion for technology and eCommerce, we’ve developed an AI-driven solution that helps merchants manage credit card disputes, recover lost revenue, and protect their businesses through a unique success-based model.

Backed by $49M from Viola Growth, OpenView, Sequoia Capital, and other top-tier global investors, Chargeflow is on a product-led growth journey. We’re a tight-knit team of passionate builders and entrepreneurs, united by our mission to revolutionize eCommerce and protect online businesses from chargeback fraud.

The impact you’ll have

• Protect revenue through complete, accurate, and timely billing while reducing errors and leakage.
• Improve cash collections, reduce aged receivables, and maintain strong customer relationships.
• Give Finance leadership reliable visibility into collection performance, cash expectations, and financial exposure.
• Build an accountable team and scalable operations that support growth without proportional headcount increases.

What you’ll own (Your arena):

Team Leadership & Accountability

• Build, manage, and develop the Billing, Reconciliation & Collections team.
• Define responsibilities, service-level agreements (SLAs), individual and team KPIs, controls, and escalation procedures.
• Establish a culture of ownership and accountability, with sufficient coverage and appropriate segregation of duties as the function scales.

End-to-End Billing

• Own the complete billing-to-cash lifecycle across recurring, usage-based, transaction-based, success-based, and other variable billing models.
• Ensure contracts, amendments, pricing changes, discounts, and customer-specific commercial terms are accurately reflected in billing systems.
• Establish controls to capture all billable activity, identify unbilled or incorrectly billed activity, and resolve discrepancies before invoices are issued.
• Own billing adjustments, credits, refunds, and invoice corrections.

Collections & Accounts Receivable

• Own company-wide accounts receivable (AR) and collections performance, with strategies tailored to customer segment, aging, balance, and risk.
• Drive proactive follow-up on overdue invoices and clear escalation procedures; personally manage or oversee material and high-risk collection cases.
• Partner with Customer Success, Sales, Finance, and Legal to resolve disputed or significantly overdue balances.
• Reduce days sales outstanding (DSO) and aged receivables while maintaining strong customer relationships, and own bad-debt identification and recommendations.

Refunds, Credits & Revenue Leakage

• Establish approval controls for refunds, credits, write-offs, and billing exceptions, with documentation aligned to company policy.
• Analyze the root causes of refunds and credits, identify recurring operational or commercial issues, and implement corrective actions to reduce unnecessary adjustments and leakage.

Reconciliation & Financial Controls

• Ensure customer payments are accurately allocated and reconciled across billing systems, payment processors, banks, and accounting records.
• Support month-end close and AR reconciliation, maintaining strong documentation and audit trails.
• Strengthen controls around billing completeness, accuracy, and exception handling.

Systems, Automation & Scalability

• Build scalable billing and collection processes, identify manual work, and drive automation.
• Partner with Product, Engineering, Data, and Finance to improve billing infrastructure and establish reliable data and reporting.
• Define system requirements and controls for new products and pricing models, supporting increasing customer and transaction volumes efficiently.

Cash Forecasting & Reporting

• Own reporting on monthly billing, cash collections, AR, aging, DSO, past-due balances, collection rates, and unbilled revenue.
• Track billing adjustments, credits, refunds, bad-debt exposure, and billing disputes to make risks and recurring issues visible.
• Provide reliable weekly and monthly collection forecasts, including collection risks and expected payment dates for material accounts.

What You Bring

• Experience: 7+ years in billing, accounts receivable, collections, or finance operations - Must
• Leadership: 3+ years managing a billing or collections function or team with at least 10 team members - Must
• Billing ownership: Proven experience owning complex, high-volume billing operations - Must
• Financial expertise: A strong understanding of billing, AR, collections, payment reconciliation, and financial controls - Must
• Analytical capabilities: Strong analytical skills and proficiency in Excel or Google Sheets - Must
• Systems experience: Practical experience with accounting, billing, CRM, and payment systems - Must
• Communication: Strong written and verbal English, with the ability to work directly with senior customer Finance and Accounts Payable teams - Must
• Process building: A strong operational mindset and the ability to build clear processes, controls, and accountability - Must
• Adaptability: Confidence operating in a fast-growing environment with significant complexity and change - Must
• We’re particularly interested in candidates who bring: Industry experience: A background in fintech, payments, e-commerce, or transaction-based businesses

Pricing complexity: Experience managing variable and usage-based pricing models.

• What success looks like in the first 6 months
• Take complete ownership of the billing-to-cash process, with clear billing and collection SLAs.
• Establish full visibility into AR, overdue balances, disputes, refunds, and credits.
• Improve collection performance and reduce aged receivables.
• Strengthen refund, credit, and write-off controls while reducing billing errors and revenue leakage.
• Implement a reliable weekly cash collection forecast.
• Create a roadmap for billing and collection automation.
• Establish clear accountability across Finance, Sales, Customer Success, and Operations for resolving billing issues.

How we’ll measure success

• Billing quality: Accuracy, completeness, on-time invoice issuance, billing leakage, and unbilled revenue.
• Collections performance: Collection rate, DSO, AR aging, and the percentage of AR outstanding for more than 30, 60, and 90 days.
• Exceptions & exposure: Refund and credit rates, bad debt, and billing dispute resolution time.
• Forecasting & efficiency: Cash collection forecast accuracy and the percentage of billing and collection processes automated.

How We Work

We move quickly, collaborate across teams, and expect leaders to own both business outcomes and team development. You’ll stay close to daily operations while giving your team the clarity, controls, and support to succeed.

This is a hybrid leadership role based in Israel.

If you’re looking for a role where you can build a team and shape a financial operation with a direct impact on revenue protection and cash collection, we’d love to hear from you.