Facilities Operative

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Office AssistantPosition OverviewJLL is seeking a detail-oriented and proactive Facilities Operatives to provide comprehensive light duty facilities support to our Life Sciences regional account teams across EMEA. This role will support the delivery of exceptional facility management and real estate services to our pharmaceutical, biotechnology, and medical device clients while ensuring smooth day-to-day operations.Key ResponsibilitiesAdministrative SupportProvide comprehensive administrative support to regional account management teamsManage calendars, schedule meetings, and coordinate conference calls across multiple time zonesPrepare meeting materials, presentations, and documentation for client meetingsHandle travel arrangements and expense management for team membersMaintain accurate filing systems and document management (physical and electronic)Client Account SupportAssist with client communications and correspondenceSupport preparation of client reports, dashboards, and regular account updatesCoordinate client meetings, site visits, and special eventsMaintain client contact databases and account informationProcess service requests and work orders through JLL systemsProject and Administrative CoordinationSupport project coordination activities including tracking deliverables and timelinesAssist with vendor management and procurement processesHelp coordinate facility inspections, audits, and compliance activitiesSupport budget tracking and basic financial administrationMaintain inventory of office supplies and equipmentData Management & ReportingInput and maintain data in JLL's property management systemsAssist with basic report generation and data analysisSupport creation of presentations and communication materialsMaintain accurate records and documentation per client requirementsHelp track KPIs and service level agreementsGeneral Office OperationsAnswer phones and direct calls appropriatelyGreet visitors and clients professionallySupport office organization and maintenanceAssist with onboarding new team membersHandle mail distribution and package coordinationSupport health and safety administrative requirementsRequired QualificationsEducation & ExperienceHigh school diploma or equivalent requiredAssociate degree or relevant certification preferred2+ years of administrative or office support experienceExperience in professional services environment preferredFacility management or real estate industry experience a plusTechnical SkillsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Experience with database management and CRM systemsBasic understanding of project management toolsFamiliarity with digital filing systems and document managementAbility to learn new software systems quicklyCore CompetenciesExcellent written and verbal communication skillsStrong organizational and time management abilitiesHigh attention to detail and accuracyAbility to handle confidential information discretelyProfessional phone manner and customer service skillsMulti-tasking capabilities in fast-paced environmentPersonal AttributesProactive and solution-oriented approachFlexibility and adaptability to changing prioritiesTeam player with collaborative mindsetProfessional appearance and demeanorReliability and strong work ethicCultural sensitivity for international client baseIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.