Facilities Operative

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Office Assistant

Position Overview
JLL is seeking a detail-oriented and proactive Facilities Operatives to provide comprehensive light duty facilities support to our Life Sciences regional account teams across EMEA. This role will support the delivery of exceptional facility management and real estate services to our pharmaceutical, biotechnology, and medical device clients while ensuring smooth day-to-day operations.
Key Responsibilities
Administrative Support
Provide comprehensive administrative support to regional account management teams

Manage calendars, schedule meetings, and coordinate conference calls across multiple time zones

Prepare meeting materials, presentations, and documentation for client meetings

Handle travel arrangements and expense management for team members

Maintain accurate filing systems and document management (physical and electronic)

Client Account Support
Assist with client communications and correspondence

Support preparation of client reports, dashboards, and regular account updates

Coordinate client meetings, site visits, and special events

Maintain client contact databases and account information

Process service requests and work orders through JLL systems

Project and Administrative Coordination
Support project coordination activities including tracking deliverables and timelines

Assist with vendor management and procurement processes

Help coordinate facility inspections, audits, and compliance activities

Support budget tracking and basic financial administration

Maintain inventory of office supplies and equipment

Data Management & Reporting
Input and maintain data in JLL's property management systems

Assist with basic report generation and data analysis

Support creation of presentations and communication materials

Maintain accurate records and documentation per client requirements

Help track KPIs and service level agreements

General Office Operations
Answer phones and direct calls appropriately

Greet visitors and clients professionally

Support office organization and maintenance

Assist with onboarding new team members

Handle mail distribution and package coordination

Support health and safety administrative requirements

Required Qualifications
Education & Experience
High school diploma or equivalent required

Associate degree or relevant certification preferred

2+ years of administrative or office support experience

Experience in professional services environment preferred

Facility management or real estate industry experience a plus

Technical Skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Experience with database management and CRM systems

Basic understanding of project management tools

Familiarity with digital filing systems and document management

Ability to learn new software systems quickly

Core Competencies

Excellent written and verbal communication skills

Strong organizational and time management abilities

High attention to detail and accuracy

Ability to handle confidential information discretely

Professional phone manner and customer service skills

Multi-tasking capabilities in fast-paced environment

Personal Attributes
Proactive and solution-oriented approach

Flexibility and adaptability to changing priorities

Team player with collaborative mindset

Professional appearance and demeanor

Reliability and strong work ethic

Cultural sensitivity for international client base

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.