Support Engineer

Description:

We are

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. 

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. . 

The Engineering Support team is dedicated to creating a positive onboarding experience for our customers. We guide them through the entire process - from initial setup to ongoing support.

Our team combines technical expertise with business orientation to deliver a seamless and effective experience.

This role requires ability to work full time from Sunday to Thursday during US EST hours with some flexibility

• You’re a people person with a strong sense of empathy for customers.
• You can read situations, understand team dynamics, and take initiative to get things done.
• You’re tech-savvy with a developer’s mindset and business-oriented, ensuring a positive customer experience.
• You have a customer-first mindset, ensuring their needs and experience are always your top priority.