EST Pre-Sale expert

Description:

The B2B department at Gett is successfully leading over 8,000 business customers.

We are looking for a tech-savvy, charismatic, and highly driven Presale Expert who will be the bridge between our technical capabilities and business growth.

You will play a key role by accompanying clients throughout their entire journey—from the initial sales stage, leading technical demos and Proofs of Concept (POCs), to seamless onboarding, training, and ongoing Tier-1 technical support.

This is an intensive field-based role that requires frequent client visits, managing a dynamic schedule, and maintaining high availability to ensure top-tier customer satisfaction and smooth product adoption.

Responsibilities:

• Lead compelling technical product demos, manage Proofs of Concept (POCs), and perform deep analyses of client requirements and workflows.
• Conduct intensive field visits and face-to-face client meetings to lead the technical onboarding process, deliver hands-on system training, and run optimization simulations.
• Partner closely with Sales, R&D, and Product teams to align product capabilities with client needs and drive continuous product improvement.
• Serve as the end-to-end owner of the W2G system on behalf of Gett, managing its requirements, operation, maintenance, implementation, and optimization.
• Provide timely technical support, handle integration testing (API, SFTP, SSO), and independently resolve complex issues.
• Accurately log and manage all service requests, customer communications, and troubleshooting steps in Salesforce.
• Monitor bugs and logs, escalating critical issues to R&D when necessary.

• At least 2 years of proven experience in technical system implementation, customer training, or technical onboarding – Must
• Strong willingness for intensive field work, including frequent travel/client visits, a dynamic schedule, and high availability – Must
• Solid experience working with reports and data analytics – Must
• Hands-on experience working with Salesforce CRM – Must
• High-level / Fluent English (written, spoken, and reading) – Must
• Prior experience in Customer Success or Pre-Sales roles – Advantage
• Proven ability to provide technical support and independently resolve complex issues
• Experience with system integrations (APIs, SFTP, SSO)
• Exceptional interpersonal and communication skills, strong public presence, charisma, and high ambition

At Gett, we’re committed to creating an inclusive, respectful environment where everyone feels valued and empowered to succeed. We believe that diversity drives innovation, and we’re proud to offer equal opportunities to all—regardless of age, race, gender identity, sexual orientation, disability, or any other characteristic. If you need accommodations during the recruitment process, please contact us at [email protected] ,and we’ll do our best to support you. Click here to view our privacy policy.