IT Manager

DESCRIPTION

SuperCom is seeking an enthusiastic, collaborative, and highly motivated hands-on IT Manager to join our company.

We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. The IT Manager will report directly to the COO while managing SuperCom’s hosted and cloud-based IT systems in our Tel Aviv headquarters, directly supervising the helpdesk specialist, and ensuring robust support for corporate IT initiatives and projects.

The position includes:

· Provide end-to-end IT professional support for colleagues and customers with empathy, patience, and excellent communication skills.

· Directly supervise and mentor the helpdesk specialist, ensuring timely and accurate resolution of technical issues to maintain high levels of user satisfaction.

· Oversee the maintenance, configuration, and reliable operation of computer systems, network servers, and our VMware environment.

· Define IT infrastructure strategy, architecture, and processes to align with organizational goals.

· Ensure the security of data, network access, and backup systems.

· Lead desktop and help desk support efforts, ensuring all desktop applications, workstations, and related equipment issues are resolved promptly with minimal disruptions.

· Monitor performance and maintain systems according to requirements.

· Troubleshoot issues and outages effectively.

· Act as the focal point of contact for all IT services.

· Lead and support corporate IT initiatives, including projects related to the company’s deployed solutions, by planning, coordinating, and implementing tasks to ensure successful execution.

REQUIREMENTS

· Minimum of 4 years' experience as a System Administrator.

· At least 2 years' experience in an IT Manager role.

· Experience working with IT infrastructure systems in a Microsoft based environment.

· Proven experience managing VMware based virtual environments.

· Proven experience managing Microsoft 365.

· Excellent verbal and written communication skills.

· Proficient in English speaking and writing.

· Team Player.

· Experience as an IT Manager – Advantage.

· Experience managing an environment which is SOX and ISO 27001 compliant - an advantage.

· Experience with AWS / Azure – an advantage.

· Knowledge of Dev-Ops concepts and ability to provide assistance to the dev teams with CI/CD - an advantage.