Director of Business Operations

Description:

Cardo Systems, the global market leader in the field of wireless communication systems for motorcycle, outdoor, and ORV helmets, is looking for a Director of Business Operations to join its Sales team. Full-time position, reporting to the VP Global Sales. Location: Ra'anana, Israel.

Key Responsibilities

Forecasting and Visibility

• Develop, manage, and improve revenue and production forecasting methodologies to enhance precision.
• Perform business analysis of sell-through (ST) and inventory data to validate and refine forecasts.

Pricing and Price List Management

• Participate in the pricing committee to define and adjust pricing strategies.
• Manage, maintain, and communicate price lists internally and externally across business lines.

Data Management and Reporting

• Prepare and analyze monthly sell-through, sell-out, and inventory reports, including actionable insights.
• Generate and present sales reports to management on a monthly and bi-monthly basis.
• Support the sales team with relevant reporting and data.
• Collaborate with the VP to develop Quarterly Business Review (QBR) templates and content.

Sales Procedures

• Develop and maintain sales procedures to enhance operational efficiency.
• Manage customer warranty buyouts, credits, and claims processes.
• Act as the sales team representative and focal point for cross-departmental communication.

IT and Infrastructure

• Oversee the adoption and optimization of BI, CRM, and other systems to support sales efficiency.
• Manage price list migration and updates in the Priority system.
• Adjust and maintain current platforms and systems to meet evolving business needs.

Campaign Management

• Plan, execute, and manage sales campaigns from concept to completion in collaboration with marketing.
• Analyze campaign performance and ensure efficiency.
• Maintain and communicate the sales campaign calendar.
• Manage distributor rebates and incentives.

Market Share and Industry Analysis

• Conduct quarterly market share analysis and industry dashboard updates.
• Provide analytics and recommendations to support strategic business decisions.

Order Fulfillment

• Oversee the order placement and fulfillment process, ensuring alignment with company KPIs.
• Enhance system efficiency and automate order fulfillment processes where possible.
• Manage discount mechanisms in the Priority system.

Team Leadership and Development

• Lead and mentor the sales operations team, fostering skill development and efficiency.

Strategy and Planning

• Plan and monitor department, regional, and individual sales staff KPIs.
• Oversee sales compensation plans and ensure transparency.
• Actively participate in the Annual Operating Plan (AOP) process.

Qualifications

• Proven experience in sales operations, data analysis, and process management.
• Strong proficiency in BI tools, CRM systems, and enterprise platforms (e.g., Priority).
• Exceptional analytical, problem-solving, and organizational skills.
• Ability to work collaboratively across departments and lead cross-functional initiatives.
• Strong communication skills, both written and verbal.
• Experience in campaign management and pricing strategy development is a plus.