Customer Technical Manager

Description:

What We Are Looking For

At Nova, we are developing advanced metrology solutions that help the world's leading semiconductor manufacturers solve highly complex technological challenges. To support our growing customer base and product portfolio, we are looking for a Customer Technical Manager to serve as the technical focal point for customers while leading multidisciplinary projects throughout the product lifecycle.

This unique role combines technical expertise, project management and customer engagement. You will lead projects end-to-end, ensuring delivery within specifications, schedule and budget, while acting as the primary technical interface between customers and Nova's internal organizations.

As a recognized technical expert, you will be responsible for analyzing complex system behavior, driving root-cause investigations and translating technical findings into actionable plans across R&D, Service, Production, Application and Marketing teams.

Success in this role requires strong communication skills, customer orientation and the ability to lead cross-functional activities in a complex matrix environment.

What You Will Be Doing?

Project Leadership

• Plan, monitor and drive projects throughout the product lifecycle, ensuring delivery according to specifications, schedule and budget.
• Lead project milestones, gates, PMRs and technical reviews.
• Coordinate activities across development, service and production teams to ensure successful execution.
• Manage project priorities, risks and stakeholder alignment throughout project execution.

Technical Leadership

• Serve as the system technical expert and primary technical point of contact.
• Lead complex root-cause investigations across multidisciplinary domains including hardware, software, algorithms and applications.
• Support technical escalations and provide expert guidance for challenging customer issues.
• Translate technical findings into clear actions and recommendations for internal teams and customers.

Customer & Business Partnership

• Serve as the main interface between Nova and customers on technical and project-related topics.
• Build trusted relationships with customers and drive alignment around technical plans and project execution.
• Monitor customer fleet performance and proactively identify opportunities to improve customer satisfaction.
• Partner closely with Marketing and business stakeholders on customer-facing activities.

Team Development

• Mentor and support System and Product Engineers.
• Foster technical excellence, ownership and knowledge-sharing across the team.
• Contribute to the development of technical capabilities and best practices.

Must Have

• B.Sc. or M.Sc. in Physics, Electrical Engineering, Mechanical Engineering, Optics or a related engineering discipline.
• 7+ years of experience in Project Management and/or System Engineering within a multidisciplinary high-tech environment.
• Proven experience performing root-cause analysis for complex multidisciplinary technical issues.
• Strong technical understanding of multidisciplinary systems, including optics, software, hardware and algorithms.
• Demonstrated project management experience, including risk management, design reviews, milestones and project execution methodologies.
• Excellent communication skills with the ability to effectively engage both customers and internal stakeholders.
• Strong customer-facing experience working with global customers.
• Ability to influence, align and drive execution in a matrix organization without direct authority.
• Willingness to travel internationally as required.

Advantages

• Experience mentoring System Engineers or Product Engineers.
• Experience within the semiconductor industry.
• Experience with semiconductor metrology systems.

That Special Something You Bring In

• Outstanding communication and interpersonal skills.
• Strong customer orientation and service mindset.
• Natural ability to build alignment across diverse stakeholders.
• Proactive, self-driven and highly accountable.
• Ability to balance technical depth with business and customer needs.
• Strong ownership mindset and passion for delivering results.
• Leadership presence combined with a collaborative and team-oriented approach.

Get to know us better:

Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.

With a team of ~1200 people in three R&D centers and 27 field offices, we bring insights into the world’s most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.

Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, managing critical challenges by providing unique, differentiated solutions.

Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.

Join us if you are 

A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.

If you need assistance due to a disability, you may contact us at [email protected]