Customer Engineer Support

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally.

Location: Ra'anana, Israel

What you’ll do :

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.

Integrate technical knowledge and business understanding to create solutions for customers.

Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.

Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.

Participate in Customer Expectation management as part of escalation process.

Build relationship with management in assigned accounts.

Sets expectations with customers based on defined parameters.

What you’ll need:

Basic knowledge of company products and services offerings.

Communicate effectively to technical level and first-level management within an organization.

Active listening skills and ability to adjust messages to audience level.

Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.

Conceptual understanding of IT environments.

What we’d prefer you bring:

The drive to seek out what’s next and to deliver exceptional results

A collaborative, solution focused spirit and overall sense of urgency

The desire to embrace new ideas and fresh thinking and seek out ideas different than your own

Experience as an active leader on campus who strives to make a positive impact on the world

Comfort with working in a hybrid (virtual and face-to-face) environment

Exceptional communication and presentation skills and the ability to ask smart questions

What you can expect from us:

Initial extensive onboarding to support you with adjusting into the role

Ongoing learning and development throughout the duration of the program

Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience

Competitive salary and great benefits

Great work-life balance including hybrid working and Wellness Fridays initiative

At HPE, we’re:

Human Rights Campaign’s 2023-2024 Corporate Equality Index

Great Place to Work’s Best Workplace for Parents 2023

Fortune 100 Best Companies to Work For® 2024

Ethisphere World’s Most Ethical Company 2024

The Civic 50 Honoree

JUST Jobs Leader 2024

Forbes 2024 America’s Best Employers For Diversity

America's Most Just Companies 2024

Fortune Best Workplaces in Texas™ 2024

Bay Area's Best Places to Work 2024

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Entry

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.