Tier 1 Tech Support Engineer

We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

Responsibilities:

The day-to-day tasks include ensuring that all our merchant’s technical issues are being cared for.
Working closely with our Tier 2 team and other departments in the company.
Addressing and debugging complex technical issues.
Handling escalations and complex issues.
Investigating logs and working with SQL.

Requirements:

1-3 years of experience in technical support.
Excellent written communication skills in English
Knowledge of SQL and experience working with relational databases.
Previous experience in an eCommerce environment is a strong advantage.
Exceptional troubleshooting skills.
Willingness and ability to deep dive into the problem and find the root cause.
Ability to multitask and handle various priorities.
Display a positive and proactive attitude in all interactions with intern