Customer Experience Specialist

Artlist is a leading creative technology company on a mission to empower creators and brands to bring their vision to life with video. Offering cutting-edge AI tools and models for image, video, and voiceover creation, alongside high-quality creative assets and powerful editing tools, Artlist enables creators to stay on trend, and achieve their creative goals. Trusted by over 30 million creators worldwide and top brands including Google, Amazon, Microsoft, and Versace, Artlist provides a seamless, subscription-based platform with a global license, giving creators everything they need to produce professional video content efficiently. For more information, visit artlist.io.

As a Customer Experience Specialist at Artlist, you will be at the frontline of empowering creators to fully harness the potential of our AI-driven creative ecosystem. You’ll support users from their very first interactions with our AI tools through full-scale production workflows—ensuring they gain the knowledge, confidence, and inspiration needed to grow with Artlist.

We’re looking for someone with a rare blend of technical savvy, creativity, and exceptional communication skills. This isn’t your average support role: you’ll engage with content creators around the world, master our products inside and out, and use your own creative instincts to solve problems, advise customers, and directly influence the product. You’ll collaborate across departments, translate customer goals into powerful workflows, and help transform creators—from casual experimenters into professional, high-value users.

If you love learning new tools, educating others, writing clearly, and helping creators thrive in an evolving AI production landscape—you’ll love it here.

What You'll Do

Provide support to users through email and occasional calls.

Assist users with product-related issues, delivering timely and effective solutions.

Develop deep expertise in Artlist’s platform and AI tools to guide users toward the features and workflows that best fit their creative goals

Proactively communicate user behavior, technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed

Work cross-functionally within a cohesive team environment to ensure product success

Requirements:

What We’re Looking For

Fully proficient in English — written and verbal

2+ years of experience in customer-facing roles (SAAS)

A descriptive and expressive writer who can communicate complex ideas clearly and with empathy

Computer savvy – you pick up tools and systems quickly

Experience with Adobe Premiere, DaVinci Resolve, and/or Final Cut is a big plus

Knowledge of or passion for the video, creative, or AI industries is a strong advantage

Familiarity with support platforms like Zendesk, Intercom, Salesforce etc., is helpful