Senior Facilities Manager

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Essential Duties and ResponsibilitiesTeam ManagementLead, manage, and direct team on site (JLL and suppliers) to promote engagement and excellency in customer service and deliveryDevelop and sustain a high-quality well motivated team and ensure high staff morale, trust and work ethicsBuild and maintain an environment that supports teamwork, co-operation and performance excellence within teamMentor and enable Training & Development of team membersClient/Stakeholder Management:Proactively engage stakeholders to ensure that on site client’s expectations are met; build and develop effective client / stakeholder relationships across multiple levels of the organizationOn-site key point of contact for Facilities in the client’s premisesProcurement & Vendor Management:Ensure vendors are well-managed, delivering services on time and within budgetEnsure vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practiceContracts Management:Plan and manage all contracts to ensure that they are professionally delivered at the right costsEnsure expiry of contracts are well-monitored and re-procurement is initiated if neededEnsure contracts are continually assessed to deliver best value to the clientFinance Management / Cost and Spend Control / ProfitabilityActively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of EthicsMonitoring and reporting of budget spendEnsure financial processes are followed at all timesRaising Purchase order requests and goods receipting of vendor invoicingScrutinizing spends, leveraging opportunities to benefit from savings and improvements on cost of service delivery without loss of outputHealth & Safety ManagementEnsure the provision of a safe working environmentCompliance with JLL EH&S policies and procedures including RAMS and permit to work systems.Ensure compliance with statutory regulations on fire, health and safety standardsSite Operations Management (JLL and/or supplier staff/services)Recommend continuous quality improvement practices and implement Industry Best Practice operationsEngaging in all EH&S meetings and trainings as requiredImplement building procedures and performance measures and ensure they are maintained at all timesEnsure all Critical Environment (CEM) requirements are met, if applicableReview existing operations regularly to reduce costs and improve operational standards24/7 emergency call support and site attendance is required (team approach)Risk ManagementEnsure a property risk management program including audits is implemented and maintainedEnsure disaster recovering and business continuity plans are implemented and maintainedActs as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocksEnsure escalation procedures and incident reporting procedures are implemented and in placeAssist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conductAchieve Key Performance Indicators and Service Level AgreementStrong focus on promoting sustainable methods of service delivery and proactively seeks opportunities to implement sustainable and ecological initiatives.Remains current with sustainability, biodiversity, environmental and ecological issues and actively works to include them in service activities where appropriateAdditional Duties and ResponsibilitiesAny other reasonable task requested by the Regional Facilities Manager that is within scope or capability.Working with wider JLL team to ensure consistent delivery of servicesKey Performance MeasuresMy Learning – Year End reviewFIN actuals vs. budgetClient feedbackQuality / KPI scoresHSE scores and incidentsEmployee management & feedback programSupplier management and performance scoresSkillsExcellent leadership and people skills with ability to interact with a wide range of client staff and demandsAble to communicate strong in local language and on extended “English” language levelAble to communicate difficult and complex issues clearly and concisely with analytical and critical thinkingKnowledge of Occupational Safety requirementsExcellent PC literacy (MS suite) and proven ability to manage daily activities using various systemsKnowledge of quality management and KPI measurementDemonstrated experience with continuous improvement initiatives (highly desirable)Knowledge of vendor management for specialized servicesProven capacity to understand and interpret commercial contracts and relevant termsBudget management and financial analysis skills(Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)CompetenciesStrong communicator – Good presentation skills and possesses strong verbal & written communication skills in both local language and English as well as being an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident, positive & energeticAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situations and multi taskStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targetsProven ability to initiate and follow through with improvement initiativesExhibits honesty & trustworthinessOpen to new ideas & willing to challenge status quoExperienceLeadership and management of a teamExperience in Health and Safety, Risk Assessing, Method Statements, Permits to work etc.Tertiary qualification in facilities management, building, business or other related field5-10 years’ experience in facilities, property management, hard or soft services, hospitality or related fieldExperience using CAFM or similarExperience using CAD desirable but not essentialQualificationsUniversity degree or comparable qualification or suitable time experience in a similar roleRecognised EH&S qualificationIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.