Senior Facilities Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Essential Duties and Responsibilities

Team Management
Lead, manage, and direct team on site (JLL and suppliers) to promote engagement and excellency in customer service and delivery
Develop and sustain a high-quality well motivated team and ensure high staff morale, trust and work ethics
Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
Mentor and enable Training & Development of team members

Client/Stakeholder Management:
Proactively engage stakeholders to ensure that on site client’s expectations are met; build and develop effective client / stakeholder relationships across multiple levels of the organization
On-site key point of contact for Facilities in the client’s premises

Procurement & Vendor Management:
Ensure vendors are well-managed, delivering services on time and within budget
Ensure vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Contracts Management:
Plan and manage all contracts to ensure that they are professionally delivered at the right costs
Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
Ensure contracts are continually assessed to deliver best value to the client

Finance Management / Cost and Spend Control / Profitability
Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
Monitoring and reporting of budget spend
Ensure financial processes are followed at all times
Raising Purchase order requests and goods receipting of vendor invoicing
Scrutinizing spends, leveraging opportunities to benefit from savings and improvements on cost of service delivery without loss of output

Health & Safety Management
Ensure the provision of a safe working environment
Compliance with JLL EH&S policies and procedures including RAMS and permit to work systems.
Ensure compliance with statutory regulations on fire, health and safety standards
Site Operations Management (JLL and/or supplier staff/services)
Recommend continuous quality improvement practices and implement Industry Best Practice operations
Engaging in all EH&S meetings and trainings as required
Implement building procedures and performance measures and ensure they are maintained at all times
Ensure all Critical Environment (CEM) requirements are met, if applicable
Review existing operations regularly to reduce costs and improve operational standards
24/7 emergency call support and site attendance is required (team approach)

Risk Management
Ensure a property risk management program including audits is implemented and maintained
Ensure disaster recovering and business continuity plans are implemented and maintained
Acts as go-to person in relation to all facilities/project/fit out/crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks
Ensure escalation procedures and incident reporting procedures are implemented and in place
Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalle’s business conduct
Achieve Key Performance Indicators and Service Level Agreement
Strong focus on promoting sustainable methods of service delivery and proactively seeks opportunities to implement sustainable and ecological initiatives.
Remains current with sustainability, biodiversity, environmental and ecological issues and actively works to include them in service activities where appropriate

Additional Duties and Responsibilities
Any other reasonable task requested by the Regional Facilities Manager that is within scope or capability.
Working with wider JLL team to ensure consistent delivery of services

Key Performance Measures
My Learning – Year End review
FIN actuals vs. budget
Client feedback
Quality / KPI scores
HSE scores and incidents
Employee management & feedback program
Supplier management and performance scores

Skills
Excellent leadership and people skills with ability to interact with a wide range of client staff and demands
Able to communicate strong in local language and on extended “English” language level
Able to communicate difficult and complex issues clearly and concisely with analytical and critical thinking
Knowledge of Occupational Safety requirements
Excellent PC literacy (MS suite) and proven ability to manage daily activities using various systems
Knowledge of quality management and KPI measurement
Demonstrated experience with continuous improvement initiatives (highly desirable)
Knowledge of vendor management for specialized services
Proven capacity to understand and interpret commercial contracts and relevant terms
Budget management and financial analysis skills
(Optional as still not in scope for JLL) Knowledge of critical facilities and a understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

Competencies
Strong communicator – Good presentation skills and possesses strong verbal & written communication skills in both local language and English as well as being an active listener
Passion for quality – has an eye for detail to make sure the best delivery of services
Self-motivated; confident, positive & energetic
Ability to effectively deal with stressful situations
Flexible – able to adapt to rapidly changing situations and multi task
Strongly goal-oriented – able to focus on meeting all performance targets
Is a team player – able to cooperate and work well with others to meet targets
Proven ability to initiate and follow through with improvement initiatives
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo

Experience
Leadership and management of a team
Experience in Health and Safety, Risk Assessing, Method Statements, Permits to work etc.
Tertiary qualification in facilities management, building, business or other related field
5-10 years’ experience in facilities, property management, hard or soft services, hospitality or related field
Experience using CAFM or similar
Experience using CAD desirable but not essential

Qualifications
University degree or comparable qualification or suitable time experience in a similar role
Recognised EH&S qualification
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.